Microsoft Systems Center Configuration Manager (SCCM) may be great for systems management, but are its troubleshooting capabilities meeting your needs? This competitive document details the key differences that make BeyondTrust better for supporting end users both inside and outside the company infrastructure.
While SCCM does include a basic remote control function, it lacks a great deal of the other capabilities service desks need in order to meet support demands. It may seem like using SCCM’s built-in remote control features saves money, but if the quality of your support is suffering it may be costing more than you think.