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UNC Health Care is a not-for-profit, integrated healthcare system owned by the State of North Carolina and based in Chapel Hill. It exists to further the teaching mission of the University of North Carolina and to provide state-of-the-art patient care. A distinguishing characteristic of UNC Health Care is its association with the UNC-Chapel Hill School of Medicine, a nationally eminent research institution. This relationship gives UNC Health Care a powerful pathway for moving the results of biomedical research from medical school laboratories to patient care settings.

UNC Health Care brings together more than 20,000 employees, doctors and nurses to care for patients from all 100 counties in North Carolina and surrounding states. In addition to five specialty hospitals, the system includes seven regional hospitals. This comprehensive approach connects communities with the healthcare resources they need, provided by the local hospitals and doctors they trust.

UNC Health Care primarily supports end users in a Hospital or clinic-based environment with 43 service desk agents located across 4 different cities. There are over 600 employees in the ISD (Information Services Department) and UNC Health Care wanted to standardize across various systems to one, remote support tool.

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