Teamwork Retail provides a completely cloud-based and mobile (iOS) solution that delivers progressive retail software technology for POS, CRM, business intelligence, e-commerce, clienteling, stock-counts, plus many more organic or integrated solutions. With more than 100 clients throughout North America, China, Brazil, Mexico, France and the UK, Teamwork Retail fields an average of 150 support sessions per week.
Even though their mobile software is known for its high reliability and consistency, Teamwork Retail's customers never the less, faced issues once a while. Using Bomgar’s software development kit (SDK), Teamwork Retail embedded Bomgar Remote Support into their application enabling them to see and control the app screen when supporting customers.
With a massive need for a support solution capable of supporting iOS and mobile devices, Teamwork Retail found that the only remote support solution that addressed all of their needs was BeyondTrust.