An Ongoing Partnership
As with any long-term relationship, our partnership with BeyondTrust has grown over time. Initially, our sales representative was local to Atlanta so, not only could I pick up the phone to chat anytime, but we could also easily meet for lunch and discuss anything that I needed. He knew our system inside and out and could troubleshoot it, even when we ran seven sites.
That intimate knowledge is important to us. Even though my company and BeyondTrust have both expanded over the last decade, I can still reach many of the same people that I did when our relationship began. It saves a lot of time and frustration not to have to explain your history to someone every time you open a new ticket.
In 2019, I went to the Go Beyond User Conference, which was enlightening. I saw how other companies use Remote Support, and the demos and panels gave me additional insight into the platform’s newest features. It’s one thing to read about a product from a newsletter or product sheet, but it’s even better when people share their own use cases and demonstrate those new features.
Because of all this, our partnership continues to grow. Our security team has begun deployment of BeyondTrust Endpoint Privilege Management, a solution to enforce least privilege and application control to improve endpoint security, over the last year, and I hear that’s been going smoothly.