The BeyondTrust Representative Console for iOS is available for free download from the Apple App Store. From your iOS device, search the App Store for "BeyondTrust Rep Console" and then install the app.
Because the mobile rep console must be downloaded from the Apple App Store, rather than directly from a BeyondTrust Appliance, the Site Address field will be blank.
The Site Address is the hostname of your BeyondTrust site. For trial users, this is:
Note: If you were already a customer, you would enter the hostname of your BeyondTrust site: support.example.com, or something similar.
After you enter rstrial.beyondtrust.com, the fields for your user name and password will appear. Enter your email and the password you received from BeyondTrust to log in.
Once you've logged in, you'll see an empty support queue just waiting there for you to start a support session.
Now check out Ways to Start Remote Support from Your iPad or iPhone.