Customers Make the Business Case for BeyondTrust Remote Support

The Most Secure & Complete Remote Support Solution

Today's organizations need a secure remote support solution that can cover an expansive list of use cases, while making their entire service desk more efficient and better equipped to handle innovation and scale. BeyondTrust Remote Support addresses these challenges with a single tool that works with any device or system from anywhere.

Download the guide to learn:

The biggest challenges IT service desks face today
How BeyondTrust Remote Support address these challenges
Proof points sourced from over a dozen customers showcasing the benefits they gained from our solution

"ANATEL deployed [BeyondTrust] using a pilot period, fielding 227 remote calls. The length for the sessions averaged 29 minutes, which represented a dramatic improvement from the Service Level Agreement (SLA) of six hours. Additionally, 89% of the calls received were resolved through first tier support, compared to the SLA of 50%."

—Jorge Wilson da Silva Mendes, IT Manager, ANATEL

"With BeyondTrust, Texas State University's first call resolution improved by 40-50%, and desk-side visits have decreased by 80-90%. Equilibrium has further helped to streamline processes by auto assigning chat support sessions, resulting in a drastic reduction in dropped sessions and faster pick up times."

—Texas State University, San Marcos

“The deciding factor for us was that we wanted to implement remote support according to the highest security criteria. The data should not leave the Bechtle network."