Real-Time Chat: Translate Chat Messages Between Rep and Customer


Real-Time Chat

For more information, please see Public Site: Request Support .

Real-time Chat Translations

When enabled, messages between a customer and a representative are translated in real time. Customers who start sessions using the public portal can select their language from the dropdown menu at the top of the page. Representatives can select their preferred chat language from the Settings > Global Settings page in the representative console.

To make real-time translation available, enter your GeoFluent API URL. In the US, use https://api.geofluent.com; for Europe, use https://api-eu.geofluent.com. This field can be edited. Next, enter your API Key and Secret and then click Save. To enable the feature, check Enable Real-time Chat Translations.

For more information, please see Chat with the Customer During a Session.

To use this feature, you must first create a GeoFluent account. For more information, please visit https://www.lionbridge.com/.

Language Pairs

The table shows all the possible language pairs in which real-time chat translation can function, from Language A to Language B.

The list displays only the language pairs to which you have subscribed in GeoFluent.