Presentation: Modify the Invitation Emails and Display Options

Public Portals

Presentation

The presentation feature must be enabled when your support site is built. If it is not available and you need to run presentations, please contact Support or your site administrator.

 

The presentation feature is being deprecated as of Remote Support 22.1 and is not included in new site deployments. For upgrades, it is turned ON, but you can opt to turn it OFF. If you have a new site deployment and you need to run presentations, please contact Support or your site administrator.

For more information, please see Give a Presentation to Remote Attendees.

For more information, please see Presentation Attendee Client: Join a Presentation.

Presentation Attendee

Scheduled Presentation Invitation Email

Currently, only one presentation attendee client configuration is available. Presentation attendee clients cannot be configured per public site.

Send an email inviting attendees to a presentation scheduled for the future.

If the Invite button is missing in the presentation schedule dialogue, confirm that client side emails have been configured and enabled on your instance. For more information, please see Email Configuration: Configure the Software to Send Emails

Subject

Customize the subject of this email. You can localize this text for any languages you have enabled.

Body

Customize the body of this email. Use any of the macros listed below this field in the /login page to customize the text for your purposes.You can localize this text for any languages you have enabled.

In Progress Presentation Invitation Email

Send an email inviting attendees to a presentation already in progress.

Subject

Customize the subject of this email. You can localize this text for any languages you have enabled.

Body

Customize the body of this email. Use any of the macros listed below this field in the /login page to customize the text for your purposes.You can localize this text for any languages you have enabled.

Presentation Attendee Client

Display Options

Display Attendee Agreement Before Sessions

The Attendee Agreement is displayed before the BeyondTrust client download to ensure that your attendee is aware of the program’s screen sharing functionality.

Display Customer Greeting Before Session

The Greeting welcomes your attendee, requests them to wait until the presentation begins, and provides audio conference details if you have configured them in the representative presentation sidebar. You can localize this text for any languages you have enabled.

Text

Customize the text of this agreement.You can localize this text for any languages you have enabled.

Expiration Timeout

Should the presenter fail to be online when the presentation is supposed to begin, the Expiration Timeout determines the length of time the attendee will be allowed to wait before being disconnected.

Display Orphaned Attendee Message

Should the presenter fail to be online when the presentation is supposed to begin and does not join before the expiration timeout is reached, attendees may be shown this message. You can localize this text for any languages you have enabled.

Chat Window Banner

Change Attendee Banner

Upload an image banner for the client window. This image must be a 256-color (8-bit) Windows Bitmap file (BMP) and must be 480 pixels wide. The recommended image height is 40 pixels. As soon as you upload a new banner, all new sessions use that image. Currently running sessions are not affected.

Revert to Default

Revert to the default banner. As soon as you revert to the default, all new sessions use that image. Currently running sessions are not affected.

Post-Session Behavior

Custom Uninstall Message

At the end of the presentation, your attendee will be notified that BeyondTrust has been uninstalled. You can localize this text for any languages you have enabled.