Remote Support 23.2.2 Release Notes

June 13, 2023


This release has been removed due to a critical issue. An updated release will be made available as soon as possible. For more information, please see KB0020207 at


  • This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
  • 23.2.2 RS requires software Base 7.0.0.
  • 23.2.2 RS requires Integration Client 1.7.5.
  • 23.2.2 RS requires ECM 1.6.0.

Issues Resolved:

  • Resolved incorrect enforcement of Group Lookup name for SAML providers.
  • Resolved spurious error message during SAML portal login.
  • Incorporated recent changes to Eastern European Summer Time.
  • Resolved issue in which Shell Jump stalls when connecting to some SFTP servers.
  • Resolved potential login failure due to scaling issue in database table.
  • Resolved rare issue that prevented access to Jump menu in /login.
  • Resolved crash in customer client when copying Full Terms & Conditions text.
  • Resolved rep console scaling issue that could result in overly large text.
  • Resolved issue with Android and iOS sessions starting from public portal.
  • Resolved upgrade failure with rep consoles set to use SAML login.
  • Resolved issue with live updates that required software restart when increasing maximum Jump Clients on non-clustered sites.