Remote Support 23.2.1 Release Notes

May 9, 2023

 

This release has been removed due to a critical issue. An updated release will be made available as soon as possible. For more information, please see KB0020207 at https://beyondtrustcorp.service-now.com/csm?id=kb_article_view&sysparm_article=KB0020207.

Requirements:

  • This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
  • 23.2.1 RS requires software Base 7.0.0.
  • 23.2.1 RS requires Integration Client 1.7.3.
  • 23.2.1 RS requires ECM 1.6.0.

New Features and Enhancements:

  • FIDO2 authentication now supported in /login, rep console, and web rep console.
  • ICAP support added for file transfer.
  • Multiple SAML providers can now be configured.
  • SAML is now allowed to use external group providers.
  • Streamlined SAML authentication in the rep console.
  • Web rep console can now create, edit, copy, and delete Jump Items.
  • Added ephemeral Jump Clients. This allows administrators to override the offline time of Jump Clients, creating short-lived installers that provide our non-ephemeral Jump Clients access to ephemeral machines but are automatically removed when the endpoint is torn down.
  • Added Terraform module, which allows users to interact with the Remote Support Configuration API to manage access to the resources under management.
  • Added dark mode for /login and click-to-chat.
  • Jump Client installers are now listed in /login.
  • Users now have additional options available when using Command shell within a Jump Client session, including Windows Command Prompt, PowerShell, Zsh, Bash, sh, fish, and tcsh.
  • Shell Jump now supports MFA.
  • OAuth 2 support added for /login email configurations.
  • Chatbot API now supports a Locale parameter.
  • CLI tool now available, making it easier to leverage and interact with the Configuration APIs.
  • Manually associate RDP Jump Items with Vault endpoints.
  • Linux client upgrade improvements.
  • A new API for downloading Syslog reports has been created. Also, a new permission has been added to the API account.
  • Added a new session policy setting for automatically starting the privacy screen.
  • The Run As Special Action now logs the command in session reports.
  • The macOS customer client now supports the screen sharing watermark.
  • The Configuration API User Rate Limit per Hour has been increased from 15,000 to 60,000.
  • Added <enter> and <delete> keyboard shortcuts to the native rep console. <enter> now starts a session with the selected Jump Item and <delete> now removes the selected Jump Item.
  • Jump Item export in the rep console now allows you to select Export All, Export Current View, or Export Selected.
  • The elevation tooltip in the rep console now displays why the Elevation button is disabled.
  • Configuration API additions and enhancements:
    • VNC Jump Items
      • GET jump-item/remote-vnc
      • GET jump-item/remote-vnc/<id>
      • POST jump-item/remote-vnc
      • PATCH jump-item/remote-vnc/<id>
      • DELETE jump-item/remote-vnc/<id>
      • COPY jump-item/remote-vnc/<id>
    • Vault Account Jump Item association
      • GET vault/endpoint
      • GET vault/endpoint/<id>/remote-rdp-jump-item-candidates
      • POST vault/endpoint/<id>/remote-rdp-jump-item-association
      • UPDATE jump-item/remote-rdp
    • Associate Vault Accounts with Jump Items
      • GET vault/account/<id>/jump-item-association
      • PATCH vault/account/<id>/jump-item-association
      • POST vault/account/<id>/jump-item-association
      • DELETE vault/account/<id>/jump-item-association/jump-item
      • POST vault/account/<id>/jump-item-association/shared-jump-group
      • POST vault/account/<id>/jump-item-association/jump-item
      • DELETE vault/account/<id>/jump-item-association
      • DELETE vault/account/<id>/jump-item-association/shared-jump-group
      • DELETE vault/account/<id>/jump-item-association/jump-item
    • Vault Account Group Jump Item association:
      • GET vault/account-group/<id>/jump-item-association
      • PATCH vault/account-group/<id>/jump-item-association
      • POST vault/account-group/<id>/jump-item-association/shared-jump-group
      • POST vault/account-group/<id>/jump-item-association/jump-item
      • DELETE vault/account-group/<id>/jump-item-association/jump-item
      • DELETE vault/account-group/<id>/jump-item-association/shared-jump-group
    • Added connected state to Jumpoint
      • GET jumpoint
      • GET jumpoint/<id>
    • Extended GET user to include all permissions:
      • GET user
    • Return a list of all API accounts and permissions:
      • GET api-account
    • Manage Group Policy membership for Account Groups
      • GET group-policy/<id>/vault-account-group
      • POST group-policy/<id>/vault-account-group
      • DELETE group-policy/<group_policy_id>/vault-account-group/<account_group_id>
    • Added public_key to Vault accounts.

Issues Resolved:

Administrative Interface

  • Reporting
    • Resolved an issue with License reports sometimes showing inconsistent results.
  • API
    • Increased API version to 1.23.1.
    • Resolved an issue with sessions started with create_virtual_customer not setting the Issue Description correctly in the Session Details.
    • Resolved an issue with POST group-policy returning an error when id is specified.
    • Resolved an issue with Skills not showing up in create_virtual_customer.
  • Support Portal
    • Resolved an issue with Holiday Portal Schedules sometimes not saving correctly.
  • Vault
    • Resolved an issue with checking out a local account at the same time a discovery is being run on that domain.
    • Resolved an issue with importing accounts overwriting the previously imported accounts if their account names were changed.
    • Resolved an issue with deleting domain with large numbers of endpoints taking longer than expected.
    • Vault performance improvements.
    • Resolved an issue with not displaying all discovery errors.
    • Resolved an issue with the Discovery Results page showing local accounts for endpoints that are not reachable.
  • Group Policies
    • Made performance improvements to Group Policies in /login when there are large numbers of Group Policies and Jump Groups.
  • Search
    • Resolved an issue with spaces counting as characters.
  • Text Updates
    • Updated some of the verbiage on the Backup Setting page.
    • In /login, renamed the left navigation link for Downloads to Consoles & Downloads, and the left navigation link for RepConsole to Console Settings.
    • Resolved an issue with extra characters being displayed in the Edit Service Principal error message under Vault > Domains.
  • Miscellaneous
    • Resolved an issue with toggling Allowed to provide Remote Support for a new user, in which it was not displaying all of the individual permissions.
    • Resolved an issue with Chatbot API not working correctly with Real-Time Chat Translations.
    • Resolved an issue with the Android Mass Deploy Jump Client link.
    • Resolved an issue with the language selection icon showing on sites that don’t have any languages.
    • Resolved an issue with the customizable strings on the Customer Client page not saving correctly for non-English languages.
    • Added Vault Service Principal to the warning message that is displayed when configuring an outbound proxy.
    • Resolved an issue with users who had only Allowed to Edit iOS Profiles permissions getting browser console errors when viewing the iOS Profiles page.
    • Updated the error message received when using the password reset link when the password was expired.

Clients

  • Rep Console
    • Resolved an issue with Jump Clients that had not yet been upgraded showing as Pending in the rep console.
    • Resolved an issue with the rep console sometimes crashing after pinning a session.
    • Resolved an issue with the rep console sometimes crashing when the network connection dropped.
    • Resolved an issue with the rep console sometimes crashing while editing a registry value during registry access.
    • Resolved an issue with the rep console randomly crashing during customer client download.
    • Resolved an issue with Shift + F10 not passing through screen sharing.
    • Resolved an issue with the Time in Queue icon not being dark in dark mode.
    • Resolved an issue with spacing on the Invite External Representatives window.
    • Resolved an issue with Jump Item details not being displayed correctly with long comments.
  • Customer Client
    • Resolved an issue with Windows clipboard history not being cleared at the end of a session.
  • Web Rep Console
    • Resolved an issue with time counters not continuing when the web rep console page was hidden.
    • Resolved an issue with screenshots not working in some Firefox versions.
    • Resolved an issue with slow UI responsiveness when there were large numbers of Jump Groups.
  • Click-To-Chat
    • Click-To-Chat now provides additional information in the parenthesis after the error message Failed to obtain video stream.
    • Click-To-Chat now shows a connection error if the system has gone to sleep. Clicking Dismiss redirects the session back to the Public Portal.
    • Resolved an issue with an elevated customer client failing to start after being spawned from a Click-To-Chat session.
  • vPro
    • Resolved an issue with vPro sessions sometimes disconnecting and not reconnecting.
  • Jump Client
    • The ability to install and run multiple Jump Clients for the same user and site has been deprecated. There are other means available now to attain the same functionality.
    • Passwords have been removed from Jump Clients.
    • Resolved an issue with starting a Jump Client session while a Jump Client discovery is in process.
  • Shell Jump
    • Resolved an issue with the authentication error message not showing when the wrong credentials have been used to start a Shell Jump session.
  • Mac
    • Resolved an issue with upgrading the rep console if it was originally installed by a non-admin user.
    • Resolved an issue with granting Accessibility permission if Screen Recording permission wasn’t granted first.
    • Resolved issue with Jump Clients that were not restarting automatically being granted permissions by the System Settings app.
    • Resolved an issue with the customer client failing to extract because of a comma in the customer client file name in German.
    • Resolved an issue with sending AltGr keys through screen sharing on Macs.
  • RDP
    • Resolved an issue with backslash character (\) not being copied into the native Windows Security window.
    • Resolved an issue with RDP file downloads when multiple reps, native rep console and web rep console, are in the same RDP session.
    • Updated the error message displayed when a rep tries to start an RDP session without the proper permissions.
    • Resolved an issue in which RDP was failing with certain certificates.
  • Miscellaneous
    • Resolved an issue in which vPro sessions were not generating session reports.

Notes: