Remote Support 22.3.2 Release Notes

January 17, 2023


  • This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 22.3.2 requires software Base 6.2.0.

New Features:

  • Added macOS Ventura support.

Issues Resolved:

  • Resolved issue with hang at Windows login screen.
  • Resolved issue that caused Jump Clients to unexpectedly uninstall.
  • Resolved reporting issue caused by internal database change .
  • Resolved incorrect access to screen sharing tools when at the Windows login screen.
  • Resolved issue that caused 500 error when start_session API called with platform parameter.
  • Resolved issue with Ctr-Alt-Del injection not working in RDP sessions.
  • Resolved web rep file upload issue.
  • Resolved blocked Jump Client upgrades when Legacy SSL was enabled.
  • Resolved hang in Shell Jump when displaying diacritic characters.
  • Resolved intermittent client crashes caused by extremely short banner.
  • Resolved extraneous Path does not exist error on initiation of some web rep sessions.
  • Resolved pagination issue with API calls returning large numbers of results.
  • Resolved non-admin session failures with elevated Support Buttons in custom installation paths.
  • Resolved lost Customer Info when calling Virtual Customer API.
  • Resolved discovery-related Jumpoint crash.
  • Resolved issue with missing field when Group Policy was copied via API.
  • Resolved issue with Mac rep consoles going offline when downgrading from 22.3.
  • Improved handling of malformed SAML responses.
  • Disabled dynamic update of Jump Client upgrade status in web rep due to performance issues.
  • Resolved intermittent client crash after exiting a command window in session.
  • Resolved hang during import of very large number of Vault accounts.
  • Improved clipboard error handling during RDP file transfer.
  • Updated Configuration API version to 1.5.