Remote Support 22.1.3 Release Notes

May 5, 2022

Requirements:

• This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
• RS 22.1.3 requires software Base 6.2.0.

Issues Resolved:

• Resolved focus issue with customer client in quiet mode.
• Resolved screen sharing crash in macOS rep console with some keyboard layouts.

Notes:

• Supports upgrades from Remote Support RS 21.2.3+.
• RS 22.1.3 requires Integration Client 1.7.3.
• RS 22.1.3 supports ECM Protocol 1.6.
• RS 22.1.3 requires ECM 1.6.0+.
• RS 22.1.3 includes VSC 1.2.5.3.
• This release is certified with the following mobile versions:
  • iOS Rep Console 2.2.12
  • iOS Customer Client 2.2.17
  • iOS Presentation Client 2.2.2
  • Android Rep Console 2.2.16
  • Android Customer Client 2.2.17
  • Android Presentation Client 2.2.2
  • Android Jump Client 2.2.7