iOS Representative Console 2.2.12 Release Notes

October 30, 2019

New Features and Enhancements:

  • The software has been rebranded with the new company logo.
  • iOS 13 is now supported.
  • The chat message notification sound has been updated.
  • The site name that the rep console connects to can now be preconfigured using MDM.
  • The site name that the rep console connects to can now be restricted using MDM.

Issues Resolved:

  • Resolved an issue with a black screen sometimes appearing when the Video Optimized screen sharing quality setting was selected.
  • Resolved an issue with starting Command Shell sessions.
  • Resolved an issue with having more than one session in queue and switching between them.
  • Resolved an issue with chat messages not appearing on iOS 13.
  • Resolved an issue with the rep console crashing on iOS 13 when scrolling down the Jump Client list.
  • Resolved an issue with Elevated Special Actions not working properly.
  • Resolved an issue with using SAML to log in.


  • Runs on both iPhone and iPad running iOS 11+.
  • Compatible with Remote Support 12.1.1+.
  • A trusted CA-signed certificate must be installed on the appliance.
  • The iOS Representative Console is available in the App Store.