The software has been rebranded with the new company logo.
iOS 13 is now supported.
The chat message notification sound has been updated.
The site name that the rep console connects to can now be preconfigured using MDM.
The site name that the rep console connects to can now be restricted using MDM.
Resolved an issue with a black screen sometimes appearing when the Video Optimized screen sharing quality setting was selected.
Resolved an issue with starting Command Shell sessions.
Resolved an issue with having more than one session in queue and switching between them.
Resolved an issue with chat messages not appearing on iOS 13.
Resolved an issue with the rep console crashing on iOS 13 when scrolling down the Jump Client list.
Resolved an issue with Elevated Special Actions not working properly.
Resolved an issue with using SAML to log in.
Runs on both iPhone and iPad running iOS 11+.
Compatible with Remote Support 12.1.1+.
A trusted CA-signed certificate must be installed on the appliance.
The iOS Representative Console is available in the App Store.
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We offer the only platform with both intelligent identity threat detection and a privilege control plane that delivers zero-trust based least privilege to shrink your attack surface and eliminate security blind spots.