Android Customer Client 2.2.17 Release Notes

June 8, 2021

New Features and Enhancements:

  • Improvements to generating and sending logfiles. Now a long press on the app version in the bottom right corner gives you the option to save or send logfiles.
  • Removed Image Gallery and Web Browser tabs, as they are no longer needed.
  • All Remote Support languages are now supported in the Android customer client.
  • Continuous gestures now supported.

Issues Resolved:

  • Resolved an issue in which the Allow Screen Sharing text was not formatted correctly.
  • Resolved an issue with Jumping to a device on which the screen was locked.
  • Resolved an issue with not being able to control Zebra devices if the session was started through a Jump Client.
  • Resolved an issue with screen sharing on Samsung devices running Android 10 and using Knox.
  • Resolved an issue in which using File Transfer to transfer certain a file type caused a corrupted file error.
  • Resolved an issue in which starting a session from the Android customer client sometimes took too long to become visible to the rep.
  • Resolved several issues with injecting keys into sessions running on a Google Pixel 4 and Android 11.
  • Resolved an issue in which screen sharing did not work after starting consecutive sessions.
  • Resolved an issue in which Android 10 and later always required a prompt to do file transfer.
  • Resolved an issue in which file transfer volume names did not always having accurate descriptions.


The BeyondTrust Android Customer Client 2.2.17 works with:

  • Android devices running 6.0 or later.
  • Existing BeyondTrust Remote Support installations, version 19.1 or later.
  • BeyondTrust Android Customer Client 2.2.17 utilizes ThinClient Protocol 2.2.


  • The Android Customer Client is available for download in Google Play.