Remote Supportil 22.1.2 Release Notes

April 5, 2022

Requirements:

• This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
• RS 22.1.2 requires software Base 6.2.0.

Issues Resolved:

• Resolved rare rep console installation failure.
• Resolved client download issue with Atlas clusters using time zone offsets.
• Resolved issue with gaps in VT100 command shell recordings.
• Resolved reporting failure involving extremely long UTF hostnames.
• Resolved incorrect notification suppression issue on macOS.
• Resolved issue with incomplete team activity report download.
• Resolved potential memory leak in macOS rep console.
• Resolved timestamp issue in Finnish Click-to-chat session.
• Resolved issue in which 2FA failures occurred on backup node of HA failover pair.
• Resolved potential appliance-side memory leak.
• Resolved issue in which rep console notifications were missing for new sessions.
• Resolved issue in which authentication failures occurred when 2FA and network restrictions were both enabled.
• Resolved authentication failures involving PingID RADIUS and OT.
• Restored the ability to share SSH Vault key.
• You can now enable rep console elevation requests for chat bot sessions.

Notes:

• Supports upgrades from Remote Support RS 21.2.3+.
• RS 22.1.2 requires Integration Client 1.7.3.
• RS 22.1.2 supports ECM Protocol 1.6.
• RS 22.1.2 requires ECM 1.6.0+.
• RS 22.1.2 includes VSC 1.2.5.3.
• This release is certified with the following mobile versions:
  • iOS Rep Console 2.2.12
  • iOS Customer Client 2.2.17
  • iOS Presentation Client 2.2.2
  • Android Rep Console 2.2.16
  • Android Customer Client 2.2.17
  • Android Presentation Client 2.2.2
  • Android Jump Client 2.2.7