Remote Supportil 22.1.2 Release Notes

April 5, 2022


  • This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 22.1.2 requires software Base 6.2.0.

Issues Resolved:

  • Resolved rare rep console installation failure.
  • Resolved client download issue with Atlas clusters using time zone offsets.
  • Resolved issue with gaps in VT100 command shell recordings.
  • Resolved reporting failure involving extremely long UTF hostnames.
  • Resolved incorrect notification suppression issue on macOS.
  • Resolved issue with incomplete team activity report download.
  • Resolved potential memory leak in macOS rep console.
  • Resolved timestamp issue in Finnish Click-to-chat session.
  • Resolved issue in which 2FA failures occurred on backup node of HA failover pair.
  • Resolved potential appliance-side memory leak.
  • Resolved issue in which rep console notifications were missing for new sessions.
  • Resolved issue in which authentication failures occurred when 2FA and network restrictions were both enabled.
  • Resolved authentication failures involving PingID RADIUS and OT.
  • Restored the ability to share SSH Vault key.
  • You can now enable rep console elevation requests for chat bot sessions.