Remote Support 22.1.1 Release Notes

February 22, 2022


  • This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 22.1.1 requires software Base 6.2.0.

New Features and Enhancements:

  • Manual association of accounts with Jump Items.
  • Vault account policies.
  • Vault scheduled discovery.
  • Increased Vault account limits to 60,000 accounts for import, management, and rotation.
  • Vault discovery error enhancements.
  • Vault account index page now lets users configure which columns are displayed.
  • The Username column is now shown in the Vault Account view and search filters are remembered after editing.
  • Password Safe integration.
  • Session policies for All Jump Items.
  • Added Dark Mode for the desktop rep console.
  • Web rep console now supports System Information.
  • Web rep console now supports External Rep Invite.
  • Web rep console now supports larger file sizes in File Transfer.
  • New Privacy Screen for Windows 10 20H1+.
  • /console to /login authentication improvements.
  • Added load balancing to ECM clients to reduce response times.
  • Reports are now sorted newest first.
  • Click-To-Chat now highlights the section of the client that has focus.
  • Various UI updates to /login, web rep console, and Click-To-Chat.
  • Added new option to the Power Control options Special Actions menu to bypass automatic login. This option is displayed only if the ForceAutoLogon registry entry is set to 1, and the representative has the Allow Elevated Access to Tools and Special Actions on the Endpoint permission.
  • Windows 11 is now supported.
  • macOS 12 Monterey is now supported.
  • Nutanix is now supported as a hypervisor for Virtual Appliance deployment.

Issues Resolved:

Administrative Interface

  • Reporting
    • Resolved issue with the Details link under Rep Anonymization when viewing Team Activity results.
  • API
    • Increased API Version to 22.1.
  • Vault
    • Resolved issue with canceling a discovery job that showed two status messages.
    • Resolved issue with incrementing rotation attempts.
  • Security Providers
    • Resolved issue with prompts from an RSA server that did not show line breaks in /login.
    • Removed the Confirm New Password and Email Password Reset Link to User options from the User Edit page for external security providers.
  • Group Policies
    • Resolved issue with non-admin users not able to edit Jump Groups if the site had ECM enabled.
  • Failover/Clustering/Migration
    • Resolved issue with invalid hostname errors clearing out the input form.
    • Resolved issue with Jump Item events created on a site in failover showing duplicate Jump Item events run by SYSTEM after sync had been performed.
  • Miscellaneous
    • Presentation is deprecated and will be removed in a future release. A warning message is now displayed if Presentation is still enabled.
    • Resolved issue with the checkmarks no longer being displayed in some autosave fields.
    • Resolved issue with using apostrophes in outbound event emails.


  • Rep Console
    • Resolved issue with closing a session while a file is being transferred in File Transfer.
    • Resolved issue with the tab order in the web rep console.
    • The web rep now falls back to Performance and Quality instead of Best Performance when the rep’s default quality is set to Video Optimized.
  • Support Button
    • Resolved issue with session spawned from Support Buttons that did not receive focus properly.
  • Shell Jump
    • Increased default Shell Jump terminal size to 132 x 42.
  • Mac
    • macOS 10.13 is no longer supported. macOS 10.14 is now the minimum supported version of macOS.
    • Resolved issue with rep console running on a Mac and sending dead keys to the customer.
  • RDP
    • Added larger fixed RDP screen sizes.
  • Linux
    • Removed support for 32-bit Linux clients.
  • Miscellaneous
    • Resolved issue with the Microsoft Teams integration description field’s character limit.