Remote Support 21.3.4 Release Notes

December 21, 2021

Requirements:

• This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
• RS 21.3.4 requires Base software Base 6.1.1 or Base 6.2.0.

Issues Resolved:

• Resolved an issue with frequent service interruptions that occurred during Vault account rotation.
• Resolved an issue with missing proxy settings after client installations through a proxied Jumpoint.
• Resolved an issue with missing customer data when a session started through API.
• Resolved an issue with excessive appliance CPU consumption when the Teams integration was enabled with an empty configuration.
• Resolved an issue with cursor visibility for view-only Android sessions in the Web Rep Console.
• Resolved a paste issue with the Windows 10 secure desktop User Account Control (UAC) prompt.
• Resolved an issue with post-reboot session reconnection.
• Resolved a copy/paste issue with text containing URLs.
• Resolved an issue with sessions using peer-to-peer connections.
• Resolved an issue with rep status change detection.
• Improved privacy screen support on Windows 10 and Windows 11.

Notes:

• Supports upgrades from Remote Support 20.1.3+.
• RS 21.3.4 requires Integration Client 1.7.3.
• RS 21.3.4 supports ECM Protocol 1.5.
• RS 21.3.4 requires ECM 1.5.0+.
• RS 21.3.4 includes VSC 1.2.5.3.
• This release is certified with the following mobile versions:
  • iOS Rep Console 2.2.12
  • iOS Customer Client 2.2.17
  • iOS Presentation Client 2.2.2
  • Android Rep Console 2.2.16
  • Android Customer Client 2.2.17
  • LG Android Customer Client 2.2.10
  • Samsung Android and HTC Android Customer Clients 2.2.8
  • Android Presentation Client 2.2.2
  • Android Jump Client 2.2.5