Remote Support 21.3.3 Release Notes

October 21, 2021


  • This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 21.3.3 requires Base software Base 6.1.1.

New Features and Enhancements:

  • Added Windows 11 support for Jump Clients, Jumpoints, and rep consoles.
  • Added macOS 12 Monterey support for Jump Clients, rep consoles, and customer clients.

Issues Resolved:

  • Resolved frequent service interruptions that occurred during Vault account rotation.
  • Resolved issue in which a screen sharing show content option was not restored after session ended.
  • Resolved issue in which copy/paste permission was disabled after upgrade.
  • Privacy Screen functionality is currently disabled on Windows 11 endpoints.