Remote Support 21.3.2 Release Notes

September 28, 2021

Requirements:

  • This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 21.3.2 requires Base software Base Base 6.1.1.

New Features and Enhancements:

  • Completed the first phase of a look-and-feel refresh to the /login interface.
  • Added a Microsoft Teams integration, which enables users to chat with their Remote Support representatives directly through Microsoft Teams.
  • Admins can now run a report for historical events on Jump Items that belong to a Jump Group.
  • Added option to make team chat messages persistent across representative console logins. Up to 1000 chat messages can be replayed, for up to 8 hours.
  • Session queue enhancements.
  • Team Chat is now available in the SendChat API and Outbound Events.
  • Added Vault account rotation in Azure AD environments.
  • Personal Vault account limit has been increased to 25.
  • Added Polish language support.
  • Added representative console credential search feature.
  • Added copy Jump Item API command.
  • Added Appliance migration feature.
  • Added configurable rep status codes.
  • Updated web rep console translations and some UI styles.
  • Jumpoint Proxy is now available on Linux Jumpoints.
  • Session end behavior has moved to a session policy.
  • New Public Portal setting to disable the Customer Client Uninstall message.
  • Added Username in parenthesis next to Account Name in the Credential Store dropdown menu.
  • BRCS functions now work in the web rep console.

Issues Resolved:

Administrative Interface
  • Session Permission Policies
    • Resolved an issue in which updating a user’s Chat permission sometimes did not save correctly.
  • Reporting
    • Resolved an issue with representative search permissions in which the rep could not view their own reports even though the user had the View His/Her Teams permission.
    • Resolved an issue in which Session Summary Reports sometimes showed incorrect averages in some time zones.
  • API
    • Updated API version to 1.21.1.
    • Resolved an issue in which the Name field was required in the Jump Client Configuration API when it should not have been.
    • Username and Password authentication has been removed from API access.
    • Resolved issue with incorrect IP usage during chat bot virtual customer connections.
  • Group Policies
    • Resolved an issue with deleting group policies with blank names.
  • Vault
    • Resolved an issue with browsing a search path for Vault accounts where the OU names contained special characters.
    • Resolved an issue with rotation while a Jump Client was offline. Now RS only schedules the rotation if the Jump Client is online and adds a timeout if the Jump Client goes offline during the rotation.
    • Resolved an issue with some Discovery jobs failing due to timeouts.
  • Failover
    • Resolved an issue with cluster sync sometimes failing due to daily maintenance running at the same time.
  • Miscellaneous
    • UI elements are more consistent across the products.
    • Resolved an issue with not being able to set the Canned Message category to None while editing a canned message.
    • Updated the /login help information for Jumpoint RDP service accounts.
Clients
  • Rep Console
    • Resolved an issue with editing the Support Button’s Public Portal through the rep console if the Public Portal’s name contained a space.
    • Resolved an issue in which elevation prompts would not be displayed to the rep if an Automatic Elevation Service from another site was installed on the customer’s system.
    • Resolved an issue with using a period in screen sharing with Italian language installed on endpoint.
    • Resolved an issue in which screen sharing did not work when a session was pushed and Automatic Elevation Service was running on the remote machine.
  • Customer Client
    • Resolved an issue in which bad banner files caused the customer client to crash.
    • Resolved Passive Jump Cclient certificate cache issue.
  • Web Rep Console
    • Resolved an issue in which the monitor layout sometimes did not display correctly.
    • Resolved an issue in which the Home and End keys did not work properly in the web rep console during Shell Jump.
    • Resolved an issue with a session ending while the Canned Message window was visible, causing the window to remain open.
    • Resolved an issue with Time In Queue not resetting after transferring a session in the web rep console.
  • Support Button
    • Resolved an issue in which Support Buttons did not work properly if the user name contained special characters.
    • Attempting to install a Support Button silently that requires elevation with a user that does not have elevated permissions now returns an error message.
    • Resolved an issue in which Support Buttons did not launch correctly when the Display Name was longer than 64 characters.
  • Jumpoint
    • Resolved an issue in which the Jumpoint would sometimes crash during a Push if the connection was lost.
  • Mac
    • Resolved an issue with copy and pasting from a Mac rep console to Windows endpoint.
  • Linux
    • Resolved an issue with System Info not showing the Network Sockets on Ubuntu 20.04 and SLED 15.
    • If a System Info command fails on Linux it now returns an error.
    • Resolved an issue with Linux Jump Clients continually going offline.
  • Virtual Smart Card
    • Resolved an issue with the Rep Console sometimes crashing when loading credentials from a Smart Card.
    • Resolved an issue with running different versions of the Virtual Smart Card on the rep console and customer client.
    • Resolved an issue with some PIV cards showing the same subject for each certificate, thus making it difficult to select the correct one.
    • Resolved an issue with Microsoft Virtual Smart Cards that used long serial numbers.
    • Resolved an issue with sharing more than one Virtual Smart Card during a session.
  • Miscellaneous
    • Updated the capitalization of Authenticator App to authenticator app to be more consistent across other products.

Notes: