Remote Support 21.3.2 Release Notes September 28, 2021
This version of
Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models. RS 21.3.2 requires Base software Base Base 6.1.1.
New Features and Enhancements:
Completed the first phase of a look-and-feel refresh to the /login interface.
Added a Microsoft Teams integration, which enables users to chat with their Remote Support representatives directly through Microsoft Teams.
Admins can now run a report for historical events on Jump Items that belong to a Jump Group.
Added option to make team chat messages persistent across representative console logins. Up to 1000 chat messages can be replayed, for up to 8 hours.
Session queue enhancements.
Team Chat is now available in the SendChat API and Outbound Events.
Added Vault account rotation in Azure AD environments.
Personal Vault account limit has been increased to 25.
Added Polish language support.
Added representative console credential search feature.
Added copy Jump Item API command.
Added Appliance migration feature.
Added configurable rep status codes.
Updated web rep console translations and some UI styles.
Jumpoint Proxy is now available on Linux Jumpoints.
Session end behavior has moved to a session policy.
New Public Portal setting to disable the Customer Client Uninstall message.
Username in parenthesis next to Account Name in the Credential Store dropdown menu. BRCS functions now work in the web rep console.
Session Permission Policies
Resolved an issue in which updating a user’s Chat permission sometimes did not save correctly.
Resolved an issue with representative search permissions in which the rep could not view their own reports even though the user had the
View His/Her Teams permission. Resolved an issue in which Session Summary Reports sometimes showed incorrect averages in some time zones.
Updated API version to 1.21.1.
Resolved an issue in which the
Name field was required in the Jump Client Configuration API when it should not have been. Username and Password authentication has been removed from API access.
Resolved issue with incorrect IP usage during chat bot virtual customer connections.
Resolved an issue with deleting group policies with blank names.
Resolved an issue with browsing a search path for Vault accounts where the OU names contained special characters.
Resolved an issue with rotation while a Jump Client was offline. Now RS only schedules the rotation if the Jump Client is online and adds a timeout if the Jump Client goes offline during the rotation.
Resolved an issue with some Discovery jobs failing due to timeouts.
Resolved an issue with cluster sync sometimes failing due to daily maintenance running at the same time.
UI elements are more consistent across the products.
Resolved an issue with not being able to set the
Canned Message category to None while editing a canned message. Updated the /login help information for Jumpoint RDP service accounts.
Resolved an issue with editing the Support Button’s Public Portal through the rep console if the Public Portal’s name contained a space.
Resolved an issue in which elevation prompts would not be displayed to the rep if an Automatic Elevation Service from another site was installed on the customer’s system.
Resolved an issue with using a period in screen sharing with Italian language installed on endpoint.
Resolved an issue in which screen sharing did not work when a session was pushed and Automatic Elevation Service was running on the remote machine.
Resolved an issue in which bad banner files caused the customer client to crash.
Resolved Passive Jump Cclient certificate cache issue.
Web Rep Console
Resolved an issue in which the monitor layout sometimes did not display correctly.
Resolved an issue in which the Home and End keys did not work properly in the web rep console during Shell Jump.
Resolved an issue with a session ending while the Canned Message window was visible, causing the window to remain open.
Resolved an issue with
Time In Queue not resetting after transferring a session in the web rep console.
Resolved an issue in which Support Buttons did not work properly if the user name contained special characters.
Attempting to install a Support Button silently that requires elevation with a user that does not have elevated permissions now returns an error message.
Resolved an issue in which Support Buttons did not launch correctly when the Display Name was longer than 64 characters.
Resolved an issue in which the Jumpoint would sometimes crash during a Push if the connection was lost.
Resolved an issue with copy and pasting from a Mac rep console to Windows endpoint.
Resolved an issue with System Info not showing the Network Sockets on Ubuntu 20.04 and SLED 15.
System Info command fails on Linux it now returns an error. Resolved an issue with Linux Jump Clients continually going offline.
Virtual Smart Card
Resolved an issue with the Rep Console sometimes crashing when loading credentials from a Smart Card.
Resolved an issue with running different versions of the Virtual Smart Card on the rep console and customer client.
Resolved an issue with some PIV cards showing the same subject for each certificate, thus making it difficult to select the correct one.
Resolved an issue with Microsoft Virtual Smart Cards that used long serial numbers.
Resolved an issue with sharing more than one Virtual Smart Card during a session.
Updated the capitalization of
Authenticator App to authenticator app to be more consistent across other products. Notes:
Supports upgrades from
Remote Support 20.1.3+. RS 21.3.2 requires Integration Client 1.7.3.
RS 21.3.2 supports ECM Protocol 1.5.
RS 21.3.2 requires ECM 1.5.0+.
This release is certified with the following mobile versions: