Remote Support 21.2.4 Release Notes October 14, 2021
This version of
Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models. RS 21.2.4 requires Base software Base 6.1.0 or Base 6.1.1.
Resolved credential mismatch issue that occurred when running domain discovery.
Resolved internal server error that occurred when browsing search path containing non-ASCII characters.
Resolved several non-working key combinations that occurred when using local VNC.
Resolved issue in which duplicate Mac modifier key was sent to all detached sessions.
Resolved potential socket handling loop that could cause high CPU usage.
Resolved file copy/paste issue that occurred via RDP when using Linux Jumpoint.
Improved passive Jump Client certificate handling.
Resolved incorrect IP usage issue that occurred during chat bot virtual customer connections.
Resolved issue in which window drag content display setting was lost after session.
Resolved Support Button focus issue.
Increased keep-alive frequency to improve experience with Azure endpoints.
Improved behavior of admin password reset with respect to admin-owned object.
Resolved issue rebooting into safe mode on slow systems.
Resolved issue with stuck function keys on macOS during screen sharing.
Resolved a stuck key issue with interleaved shift keys and mouse clicks.
Resolved an invisible mouse issue that occurred during session replay.
Resolved screen sharing issue that occurred on some endpoints that had no physical monitors attached.
Resolved rep console display issues that occurred when scaling was set to 150%.
Resolved issue with Vault discovery timeout.
Resolved focus highlight issues that occurred during session transitions on macOS.
Resolved issue in which crash occurred in click-to-chat session when displaying multiple prompts.
Supports upgrades from
Remote Support 20.1.1+. RS 21.2.4 requires Integration Client 1.7.3.
RS 21.2.4 supports ECM Protocol 1.5.
RS 21.2.4 requires ECM 1.5.0+.
This release is certified with the following mobile versions: