Remote Support 21.2.3 Release Notes

July 1, 2021

Requirements:

• This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
• RS 21.2.3 requires Base software Base 6.1.0 or Base 6.1.1.

Issues Resolved:

• Resolved race condition when editing outbound events.
• Resolved crash in ad-hoc customer client.
• Resolved erroneous warnings for cluster synchronization.
• Resolved obscured file names in session reports.
• Resolved several issues with copy/paste functionality.
• Resolved local RDP failure on Mac rep console.

Notes:

• Supports upgrades from Remote Support 20.1.1+.
• RS 21.2.3 requires Integration Client 1.7.3.
• RS 21.2.3 supports ECM Protocol 1.5.
• RS 21.2.3 requires ECM 1.5.0+.
• This release is certified with the following mobile versions:
  • iOS Rep Console 2.2.12
  • iOS Customer Client 2.2.17
  • iOS Presentation Client 2.2.2
  • Android Rep Console 2.2.16
  • Android Customer Client 2.2.17
  • LG Android Customer Client 2.2.10
  • Samsung Android and HTC Android Customer Clients 2.2.8
  • Android Presentation Client 2.2.2
  • Android Jump Client 2.2.5