Remote Support 21.1.3 Release Notes June 29, 2021
This version of
Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models. RS 21.1.3 requires Base software 6.0.1, 6.1.0, or 6.1.1.
Improved ability to react to endpoint display changes.
Resolved several issues that caused RDP failures.
Resolved logging issue in credential provider which was able to cause other Windows applications to fail.
Resolved issue with
thin-scc shutdown. Resolved issue with obscured file names in session reports.
Resolved several issues with copy and paste functionality.
Resolved display issue with cluster configuration page.
Resolved issue with scheduled rotation ignoring the
auto-rotate flag. Resolved missing ownership changes in web rep recordings.
Resolved issue in which reporting errors were caused by extraneous web tokens.
Resolved semaphore leak in headless Linux Jump Client.
Resolved sporadic disconnects that occurred during Remote RDP sessions.
Resolved submission issue for iOS Configuration Profile.
Resolved VPro connection issue.
Resolved issue with pointer hotspots.
Resolved rep sensitivity to
QT_PLUGIN_PATH environment variable. Resolved issue with sporadic agent disconnections.
Resolved support team monitoring issue.
Resolved issue with Jump Client MSI installer.
Resolved extraneous window creation during rep session acceptance.
Resolved issue with
AltGr character injection in Jump Client sessions. Resolved internal authorization issue during Jump Client deployment.
Resolved permissions issue with Jump Client discovery.
Resolved Jumpoint crash issue in environments without
DnsDomainName. Resolved spurious exception on rep shutdown.
Resolved issue in which installation bar was stuck when upgrading through /login on Base 6.1.
Resolved issue with manual password check-out window when check in was performed through API call.
Supports upgrades from
Remote Support 19.2.2+. RS 21.1.3 requires Integration Client 1.7.3.
RS 21.1.3 supports ECM Protocol 1.5.
RS 21.1.3 requires ECM 1.5.0+.
This release is certified with the following mobile versions: