Remote Support 21.1.3 Release Notes

June 29, 2021


  • This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 21.1.3 requires Base software 6.0.1, 6.1.0, or 6.1.1.

Issues Resolved:

  • Improved ability to react to endpoint display changes.
  • Resolved several issues that caused RDP failures.
  • Resolved logging issue in credential provider which was able to cause other Windows applications to fail.
  • Resolved issue with thin-scc shutdown.
  • Resolved issue with obscured file names in session reports.
  • Resolved several issues with copy and paste functionality.
  • Resolved display issue with cluster configuration page.
  • Resolved issue with scheduled rotation ignoring the auto-rotate flag.
  • Resolved missing ownership changes in web rep recordings.
  • Resolved issue in which reporting errors were caused by extraneous web tokens.
  • Resolved semaphore leak in headless Linux Jump Client.
  • Resolved sporadic disconnects that occurred during Remote RDP sessions.
  • Resolved submission issue for iOS Configuration Profile.
  • Resolved VPro connection issue.
  • Resolved issue with pointer hotspots.
  • Resolved rep sensitivity to QT_PLUGIN_PATH environment variable.
  • Resolved issue with sporadic agent disconnections.
  • Resolved support team monitoring issue.
  • Resolved issue with Jump Client MSI installer.
  • Resolved extraneous window creation during rep session acceptance.
  • Resolved issue with AltGr character injection in Jump Client sessions.
  • Resolved internal authorization issue during Jump Client deployment.
  • Resolved permissions issue with Jump Client discovery.
  • Resolved Jumpoint crash issue in environments without DnsDomainName.
  • Resolved spurious exception on rep shutdown.
  • Resolved issue in which installation bar was stuck when upgrading through /login on Base 6.1.
  • Resolved issue with manual password check-out window when check in was performed through API call.