Remote Support 21.1.2 Release Notes

March 9, 2021


  • This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 21.1.2 requires Base software Base 6.0.1.

Issues Resolved:

  • Resolved lengthy pauses during cut and paste operations.
  • Resolved issues with referral handling during Vault account rotation.
  • Resolved Virtual Pointer tracking failure.
  • Resolved connection failure with VNC connections to vPro endpoints.
  • Added percentage signs as valid characters in SMS Gateway URL.
  • Resolved black screen issue with representative console monitoring.
  • Resolved missing customer client entry in macOS Accessibility folder.
  • Improved Hangul IME experience
  • Resolved issue with frequent Linux Jumpoint disconnections.
  • Resolved issue with Linux Jumpoint process lifecycle.
  • Resolved issue with Linux Jumpoint temporary file cleanup.
  • Resolved issue with Linux Shell Jump sessions and symbolic links in the File Transfer tab.
  • Resolved unexpected termination of Linux Jumpoint after multiple Shell Jumps.
  • Resolved unrelated permissions impacting ability to edit support teams.