Remote Support 21.1.2 Release Notes

March 9, 2021

Requirements:

• This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
• RS 21.1.2 requires Base software Base 6.0.1.

Issues Resolved:

• Resolved lengthy pauses during cut and paste operations.
• Resolved issues with referral handling during Vault account rotation.
• Resolved Virtual Pointer tracking failure.
• Resolved connection failure with VNC connections to vPro endpoints.
• Added percentage signs as valid characters in SMS Gateway URL.
• Resolved black screen issue with representative console monitoring.
• Resolved missing customer client entry in macOS Accessibility folder.
• Improved Hangul IME experience
• Resolved issue with frequent Linux Jumpoint disconnections.
• Resolved issue with Linux Jumpoint process lifecycle.
• Resolved issue with Linux Jumpoint temporary file cleanup.
• Resolved issue with Linux Shell Jump sessions and symbolic links in the File Transfer tab.
• Resolved unexpected termination of Linux Jumpoint after multiple Shell Jumps.
• Resolved unrelated permissions impacting ability to edit support teams.

Notes:

• Supports upgrades from Remote Support 19.2.2+.
• RS 21.1.2 requires Integration Client 1.7.3.
• RS 21.1.2 supports ECM Protocol 1.5.
• RS 21.1.2 requires ECM 1.5.0+.
• This release is certified with the following mobile versions:
  • iOS Rep Console 2.2.12
  • iOS Customer Client 2.2.15
  • iOS Presentation Client 2.2.2
  • Android Rep Console 2.2.16
  • Android Customer Client 2.2.16
  • LG Android Customer Client 2.2.10
  • Samsung Android and HTC Android Customer Clients 2.2.8
  • Android Presentation Client 2.2.2
  • Android Jump Client 2.2.5