ServiceNow User Request Integration

You can configure a new message type in Privilege Management Cloud that allows end users to raise a request for access to an application or installer directly in ServiceNow. This ticket can then be reviewed and approved (or denied) in ServiceNow.

On the next check-in from the endpoint to PM Cloud, this exception is automatically applied and the end user is approved to perform their action. (Or if the Service Desk operator denied the request, the user is not allowed to continue the action).

Typically an endpoint checks in with PM Cloud every 60 minutes, and receives any ticket decisions at this point. If you want to get the update immediately to the endpoint, you can attempt to launch the application again to get an immediate update of that request.

This integration is supported on the PM Cloud platform only. All configuration occurs in PM Cloud.

For more information, please see ServiceNow User Request Integration in the Privilege Management Cloud Administration Guide