Using Bomgar, higher education organizations can standardize their support efforts on one, reliable solution that can streamline and ultimately improve the support experience.

Today’s educational institutions face the increasingly complex task of managing a wide range of users, systems, and devices across locations, all while keeping sensitive data and intellectual property secure. Campus boundaries are expanding with the growth of online classes, remote branches, and international programs. IT professionals are on the front lines of supporting the next generation of technology users, who rely on personal laptops, smartphones, and tablets for classwork and also prefer text-based communication like chat.

In addition, Chromebooks are making significant inroads in the laptop market, especially within the education sector. With the Bomgar Remote Support 17.1 release announced earlier this month, organizations using Bomgar can now remotely access and view Chromebook laptops to diagnose and troubleshoot issues, streamlining support for Chromebook users.

Within higher education, we often see the proliferation and utilization of many remote support tools across the organization. Using Bomgar, higher education organizations can standardize their support efforts on one, reliable solution that can streamline and ultimately improve the support experience. Here’s how Bomgar’s solutions help colleges and universities worldwide:

Next week, Bomgar will be at EDUCAUSE 2017 in Philadelphia, Pennsylvania, November 1st and 2nd. Visit booth #633 for a demo and more insight on how our products add value to the helpdesk. For more information about Bomgar, please visit: www.bomgar.com