Today’s educational institutions face the increasingly complex task of managing a wide range of users, systems, and devices across locations, all while keeping sensitive data and intellectual property secure. Campus boundaries are expanding with the growth of online classes, remote branches, and international programs. IT professionals are on the front lines of supporting the next generation of technology users, who rely on personal laptops, smartphones, and tablets for classwork and also prefer text-based communication like chat.
In addition, Chromebooks are making significant inroads in the laptop market, especially within the education sector. With the Bomgar Remote Support 17.1 release announced earlier this month, organizations using Bomgar can now remotely access and view Chromebook laptops to diagnose and troubleshoot issues, streamlining support for Chromebook users.
Within higher education, we often see the proliferation and utilization of many remote support tools across the organization. Using Bomgar, higher education organizations can standardize their support efforts on one, reliable solution that can streamline and ultimately improve the support experience. Here’s how Bomgar’s solutions help colleges and universities worldwide:
- Efficiency – IT service desks can remotely access and fix nearly any device, from laptops to servers and smartphones, whether on campus or on the other side of the world.
- Multi-platform flexibility – service desk reps can provide support to Windows, Mac and Linux systems as well as iOS, Android, Blackberry, Chrome OS and Windows Mobile devices, enabling BYOD.
- Mobility – service desk reps can support from their own iPad, iPhone and Android devices, keeping them productive even when away from their desk.
- Security – session access and data never pass through a third-party server due to Bomgar’s appliance and secure cloud deployment options. This ensures student records stay safe and your organization remains compliant with guidelines such as the Family Educational Rights and Privacy Act.
Next week, Bomgar will be at EDUCAUSE 2017 in Philadelphia, Pennsylvania, November 1st and 2nd. Visit booth #633 for a demo and more insight on how our products add value to the helpdesk. For more information about Bomgar, please visit: www.bomgar.com.
Joel Patrick, Director, Solutions Engineering
Joel Patrick is the Director of Solutions Engineering for the SME sales teams (Small Medium Enterprise) covering US, Canada, and Latin America. Joel has 15 years of Solution Engineering experience at BeyondTrust and more than twelve years of experience in the field of Information Technology. Joel has been in President’s Club for the past 4 years as a leader in Solution Engineering team. Prior to BeyondTrust, Joel worked in IT at Turner Broadcasting, a subsidiary of Time Warner and now part of Discovery. He brings a real-world experience supporting Sales, Marketing and Accounting organizations. Joel graduated from Eastern Michigan University with a Bachelor of Science in Education.