From Retina CS users simply need to set up the ‘Export Connector’ for BMC Remedy and fill out the appropriate Web Service URL, Field Mappings, Target Namespace, etc. for connectivity.
Using Retina CS’s powerful Smart Rules engine users can determine which asset and which audit data will be sent to the Remedy Web Service(s) for ticket population.
Data is now available in the Remedy ticketing system.
Sample Remedy Ticket – Remedy Administrators would design/customize report fields/layouts.
Scott Lang, Sr. Director, Product Marketing at BeyondTrust
Scott Lang has nearly 20 years of experience in technology product marketing, currently guiding the product marketing strategy for BeyondTrust’s privileged account management solutions and vulnerability management solutions. Prior to joining BeyondTrust, Scott was director of security solution marketing at Dell, formerly Quest Software, where he was responsible for global security campaigns, product marketing for identity and access management and Windows server management.