From Retina CS users simply need to set up the ‘Export Connector’ for BMC Remedy and fill out the appropriate Web Service URL, Field Mappings, Target Namespace, etc. for connectivity.
Using Retina CS’s powerful Smart Rules engine users can determine which asset and which audit data will be sent to the Remedy Web Service(s) for ticket population.
Data is now available in the Remedy ticketing system.
Sample Remedy Ticket – Remedy Administrators would design/customize report fields/layouts.