With the upcoming launch of Apple iOS 11, we're expanding our screen sharing capabilities for the iPad and iPhone. Previously, iOS screen sharing required the device to be tethered to a Mac OSX computer. But let's face it, users often aren't with their computers when they need support on their device. Now there is no need to tether.

With iOS 11 + Bomgar, iPhone and iPad screen sharing is available over WiFi or cellular network connections. Users can receive screen sharing support on their iOS device no matter where they’re located. It's all coming soon in our app for iOS.

iOS 11 Makes Untethered iOS Screen Sharing Possible with Remote Support

Improved iOS Screen Sharing

We have supported iOS screen sharing since the 2015 release of Remote Support 15.1.2. But due to restrictions in the iOS platform, this capability required the iPhone or iPad to be tethered to a Mac OSX machine. With the upcoming release of iOS 11, Bomgar is improving our screen sharing capabilities for iPad and iPhone devices. Remote Support is leveraging Apple’s new screen recording and broadcast capabilities in iOS 11 to allow real-time screen sharing with iPads and iPhones.

The Most Advanced, Secure Screen Sharing App for iPad and iPhone

With this update to iOS screen sharing, we now offer the most advanced and secure remote support app for iPad and iPhone. The customer client app for iOS enables all of the following.

  • Real-time screen sharing support
  • Video support with InSight
  • Chat support
  • Remote screen capture
  • File transfer and remote system information
  • Support from multiple platforms to iOS
  • Lots of customizable security options before and during iOS support sessions
  • Audit and reporting after iOS support sessions, including video recordings

Learn more about all our Apple iOS support capabilities.

We look forward to hearing your feedback on this update. In the meantime, be sure to download the app from the App Store and update it when iOS 11 is released!