Free Privileged Account Discovery Tool: Identify & secure credentials to stop lateral movement. Download Free

BeyondTrust
  • Products
    Privileged Password Management
    Discover, manage, audit, and monitor privileged accounts
    Password Safe DevOps Secrets Safe
    Endpoint Privilege Management
    Manage privileges on Windows, Mac, Linux, and Unix endpoints
    Windows and Mac Unix and Linux Active Directory Bridge
    Secure Remote Access
    Centrally manage and secure remote access for service desks and vendors
    Remote Support Privileged Remote Access
    BeyondInsight Analytics
    See All Solutions
  • Resources

    Universal Privilege Management

    Our innovative Universal Privilege Management approach secures every user, asset, and session across your entire enterprise.

    Watch Video

    Learn

    Case Studies
    Competitor Comparisons
    Datasheets
    Glossary
    Product Demos
    Whitepapers

    Attend

    Events
    Go Beyond
    Training
    Webinars

    Support

    Changelog
    Professional Services
    Technical Documentation
  • Blog
  • Partners
  • Contact
  • Support
  • Services
  • Training
  • Events
  • Company

Bomgar Remote Support Introduces New Usability and Security Features

January 9, 2018

  • Blog
  • Archive

Today, we announced the latest version of Bomgar Remote Support, 18.1. This new release offers new usability and security improvements to enhance the overall user and customer experience. Customers receiving remote support will appreciate the updated look and feel of the Customer Client, creating a more natural support experience for end users. The modern chat interface feels more familiar, with a simpler layout and easy-to-use controls. The support rep’s profile picture (or their initials) will be visible beside chat messages, focusing the attention on the conversation and building trust between support teams and users. 

Before and after - enhancements to Bomgar's Customer Client

Jump Client upgrades will now upgrade faster than ever before, significantly improving the ease of managing large numbers of unattended systems. Once a subsequent version of Bomgar is installed, technicians can see which Jump Clients are already upgraded and can begin accessing them right away. When a Jump Client is waiting for its upgrade, technicians can modify properties without having to wait for the upgrade to complete.

Bomgar Remote Support 18.1 also includes updates to help organizations meet their GDPR initiatives, such as demonstrating consent for personal data collection and complying with Right to Erasure requests when connecting to a machine where personal data may be seen or collected. These updates include:

  • GDPR Pseudonymization Support – Meet GDPR initiatives through responding to Right to Erasure requests by searching for specific criteria supplied by the requestor.
  • Improved Customer Agreement Enhancements – Improves security among support teams because they reassure customers that they’re dealing with the intended organization, and keeps your brand top of mind while presenting and capturing consent.
Bomgar 18.1 includes updates to help organizations meet their GDPR initiatives

Organizations today are now having to implement security strategies and policies to defend against cyber threats more than ever before. Industry compliance regulations continue to tighten, yet the workload on IT support teams only continues to increase. Bomgar is committed to providing highly secure remote access solutions, so that organizations can efficiently support users and systems without putting critical data at risk.

Bomgar is the one secure solution for all of your remote support needs. Get more details at: https://www.bomgar.com/remote-support. 

Donald Hasson

Senior Director, Product Management

As Sr. Director of Product Management, Donald works with a variety of stakeholders in the product development lifecycle to help drive product strategy and enhancements across BeyondTrust's Endpoint Privilege Management product line. Donald brings more than fifteen years of experience to BeyondTrust in various aspects of systems engineering, product management, and design at startups and large organizations. Prior to joining BeyondTrust, Donald was a systems engineer at a wireless startup company, and worked at Honeywell Aerospace on a team building the first GPS navigation system for the Boeing C-17 Globemaster III. He has a degree in Electrical Engineering from the University of Florida.

Stay Up To Date

Get the latest news, ideas, and tactics from BeyondTrust. You may unsubscribe at any time.

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

You May Also Be Interested In:

Webcasts | February 09, 2021

Customer Webinar: Remote Support 21.1 Released!

Webcasts | February 24, 2021

Your PAM 2021 Blueprint: Securing Privileged Accounts for On-Premises and Cloud Assets

Whitepapers

Evolving Privileged Identity Management (PIM) In The 'Next Normal'

BeyondTrust Logo
  • Facebook
  • Twitter
  • LinkedIn

Keep up with BeyondTrust

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

Customer Support
Contact Sales

Products

  • Endpoint Privilege Management
  • Password Management
  • Privileged Remote Access
  • DevOps Secrets Safe
  • Remote Support

Resources

  • Blog
  • Case Studies
  • Competitor Comparisons
  • Datasheets
  • Glossary
  • Videos
  • Webcasts
  • Whitepapers

About

  • Company
  • Careers
  • Contact
  • Events
  • Leadership Team
  • Partner Program
  • Press

Languages

  • English
  • German
  • French
  • Spanish
  • Korean
  • Portuguese
  • Japanese
  • Privacy
  • Security
  • Manage Cookies
  • WEEE Compliance

Copyright © 1999 — 2020 BeyondTrust Corporation. All rights reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust Corporation is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.