High tech companies must not only produce cutting-edge, secure technology, but also provide top-tier customer support and services post-purchase. When a customer or an employee has an issue, it’s imperative that support teams quickly diagnose and fix issues to get them back up and running. Technology organizations also need to ensure that both their own networks as well as customers’ systems are secure. Managing access to third-party vendors or to client systems as the vendor should be facilitated through secure, auditable tools.
Unfortunately, many technology vendors are using basic remote support tools that decrease efficiency and leave you and your customers open to hackers. By using Bomgar, technology vendors can cannot only close the door on cyber criminals, but also improve service levels to increase customer satisfaction.
Bomgar’s secure access solutions enable security and support professionals to access remote systems and mobile devices quickly and securely. Leading technology companies around the world use Bomgar to support their customers’ solutions and applications as well as secure internal access to their networks and systems.
Download this whitepaper for more insight on how Bomgar’s solutions can allow your organization to give customers the support experience they want, with the security guarantees they need.