Officially launched in February 2017, Birmingham Women’s and Children’s NHS Foundation Trust united Birmingham’s Children’s Hospital and Birmingham’s Women’s Hospital together under one NHS Foundation Trust. The first of its kind in the UK, the Trust comprises around 6,000 staff providing pediatric and maternity services, plus much more, to thousands of patients in Birmingham, the West Midlands and beyond.
The need to provide better support to remote staff
As a small team, the IT support function for the NHS Trust needs to be able to provide assistance in a quick, efficient, and secure way. Issues with providing support to remote staff that were connected to the network from home via VPN, particularly on smart devices such as tablets, had been a challenge for many years.