As a financial institution, AMOCO Federal Credit Union prioritizes putting the needs of their members first, focusing on a consistent and positive customer experience. AMOCO has a diversified membership that includes 554 local sponsor companies and 79,000 members located throughout the country. With $800 million in assets, AMOCO is recognized as one of the largest credit unions in the Houston/Galveston area.

As a regulated financial services organization, AMOCO's Information Systems and Technology (IS&T) department has the ongoing responsibility to ensure the security and integrity of the organization's network, systems and data. To meet these requirements, the IS&T department had been using Bomgar Remote Support with an on-premises appliance deployment for several years. Extremely satisfied with Bomgar's Remote Support, including its time-saving Chat and File transfer features and intuitive Web Rep Console, IS&T management learned that Bomgar offers Privileged Access and immediately saw the solution's potential to heighten the organization's security even more.

"Our organization has grown dramatically over the last ten years, so we needed to significantly intensify our focus on security measures to keep pace and ensure compliance," said Tommy Green, vice president of IS&T for AMOCO Federal Credit Union. "We have approximately six vendors and 14 internal users that need access to our servers to support core banking and other network systems, and we wanted to enhance our security protocol for that access. We immediately saw that with Bomgar Privileged Access, we could tighten our control over what privileged users could and could not do while on our network, as well as audit their actions. It's a far superior approach than just giving them unrestricted VPN access."

With Bomgar Privileged Access, Green and the rest of the IS&T management team can define how each privileged user connects to a system as well as granularly control their access rights without hindering their work. Sessions can be monitored in real time and are recorded so that they can be reviewed at any time.

"We prefer to share individual sessions with vendors rather than giving them persistent access," said Paul Ladd, systems and security manager for AMOCO. "That way, their access will be disabled when they are done with a project. We also use two factor authentication for added security with each session. Bomgar Privileged Access gives us a lot of options for defining access parameters."

AMOCO's IS&T team values the ease with which they can do their work with Bomgar Privileged Access. Additionally, they’re currently in the process of integrating Privileged Access with Bomgar Vault to improve password management and security for privileged users, and reduce cyber breach risk.

For more details about AMOCO’s deployment and use of Bomgar’s secure access solutions, check out the full case study. If you think Bomgar would be a good fit for your IT or support infrastructure, check out all the products we offer!