NEW: Microsoft Vulnerabilities Report 2022 - Read the Findings of Our Annual Report Read Now

  • Partners
  • Support
  • Careers
  • English
    • Deutsch
    • français
    • español
    • 한국어
    • português
BeyondTrust
  • Products

    Privileged Password Management

    Discover, manage, audit, and monitor privileged accounts and credentials.

    • Password Safe
    • DevOps Secrets Safe
    • Privileged Access Discovery Application

    Endpoint Privilege Management

    Enforce least privilege across Windows, Mac, Linux, and Unix endpoints.

    • Windows and Mac
    • Unix and Linux
    • Active Directory Bridge

    Secure Remote Access

    Centrally manage remote access for service desks, vendors, and operators.

    • Remote Support
    • Privileged Remote Access
    • Privileged Access Discovery Application

    Cloud Security Management

    Automate the management of identities and assets across your multicloud footprint.

    • Cloud Privilege Broker

    BeyondInsight

    Experience the industry’s most innovative, comprehensive platform for privileged access management.

  • Solutions

    Use Cases

    • Cloud Security
    • Compliance
    • Cyber Insurance
    • Digital Transformation
    • Endpoint Security
    • Operational Technology
    • Ransomware
    • Service Desk Efficiency
    • Zero Trust

    Industry Applications

    • Financial Services
    • Government Agencies
    • Healthcare
    • Law Enforcement
    • Manufacturing
    • Schools & Universities

    Solutions

    The BeyondTrust Privileged Access Management portfolio is an integrated solution that provides visibility and control over all privileged accounts and users.

  • Resources

    Learn

    • Blog
    • Customer Stories
    • Competitor Comparisons
    • Datasheets
    • Demos
    • Glossary
    • Podcast
    • Whitepapers

    Attend

    • Events
    • Go Beyond
    • Training
    • Webinars

    Support

    • Changelog
    • Professional Services
    • Technical Documentation

    Universal Privilege Management

    Our innovative Universal Privilege Management approach secures every user, asset, and session across your entire enterprise.

  • Company
    • About
    • Leadership
    • Core Values
    • Partners
    • Careers
  • Watch Demo
  • Contact Sales

Advanced Use Cases for Message Hyperlinks

October 20, 2017

  • Blog
  • Archive

We introduced the hyperlink feature into Privilege Guard messages back in version 2.8, which allows IT admins to supply users with a link to information on an intranet or extranet. Although Privilege Guard messages are highly configurable, both in terms of display text and visual styles, there is only so much you can fit into a message, so having the ability to break out into a web page has proven very successful in making sure users are kept well informed as to why they are being prompted.

I wanted to write this post to highlight a few advanced use cases that you may want to try in your own Privilege Guard implementations, that may help you deliver a better experience to your end users, all using the message hyperlink option.

VOIP Links

If you use a VOIP client on your desktops, you can leverage this in an end user message, giving end users one-click phone access to a helpdesk. There are two forms of hyperlink that can be used; callto: – which would use the default telephony client on the desktop, or you could use a specific protocol, such as skype: or gtalk: for establishing a Skype/Google sessions. To add a callto: link to your message for the skype client, add either of the following hyperlink URLs (echo123 is the free to use Skype test call service):

callto://echo123
skype:echo123?call

Use your policy to target applications which are prohibited, so as to provide users with a one-click link to call the helpdesk for support

Parameters

Privilege Guard captures a lot of information about the user, the computer, the applications being executed, and also the Privilege Guard policy that triggered the message, all of which can be used within the message hyperlink as arguments. An example I like to use is linking to an online service like VirusTotal. With this service, you can submit files to check against a collection of antivirus engines, and determine if the file is a known risk. To do this, add a message to your policy with the following hyperlink URL:

https://www.virustotal.com/file/[PG_PROG_HASH]/analysis/

Use your policy to target unknown or untrusted applications, such as downloaded installations or applications with unknown publishers

Email Links

You can also use the hyperlink option to generate customized emails, using mailto, which enables you to generate an email template including the exact information you need. A good use case is for Challenge / Response helpdesk support where, as an alternative to a phone call, users can click on the hyperlink to create an email based request. To do this, add a hyperlink to your Challenge / Response message with the following example URL:

mailto:ITSupport@mycorp.com?subject=Request to Access Application&body=Avecto Privilege Guard - Request to unlock application.%0d%0a=================================%0d%0aProgram Name: [PG_PROG_NAME]%0d%0aProgram Publisher: [PG_PROG_PUBLISHER]%0d%0aProgram Hash: [PG_PROG_HASH]%0d%0aPath: [PG_PROG_PATH]%0d%0aChallenge Code: [PG_MSG_CHALLENGE]%0d%0aReason (Enter reason here):%0d%0a%0d%0a=================================

Use your policy to target applications requiring helpdesk authorization:

File Links

File links can also be added to message hyperlinks, which brings with it a variety of use cases. For example, you can use a file link as part of a self-serving software update procedure. If a new version of a desktop application is made available, you can use the hyperlink in combination with a blocking message to encourage end users to update the software themselves.

In this example, let’s assume there is a new version of Adobe Reader. Add a new blocking message to your policy, with the following hyperlink URL:

file:////MyServer/MyShare/install_reader11_uk_gtba_chra_dy_aih.exe

Use your policy to target old versions of Adobe Reader, and add a second policy to elevate the installation of the Adobe reader Installation package:

You could also use file hyperlinks to open custom support request dialogs, or other 3rd party applications to deliver seamless interaction with internal support systems.

The hyperlink feature is a very flexible mechanism for adding workflows to your end user messages. Give these examples a try to see how you can provide an even better experience for your users.

Introducing Defendpoint

Edit: Privilege Guard has now evolved into the brand new security suite, Defendpoint, which encompasses Privilege Management, Application Control and Sandboxing. For more information, please visit www.avecto.com/defendpoint.

Photograph of Kris Zentek

Kris Zentek, Senior Product Manager

Kris Zentek is a Senior Product Manager at BeyondTrust, focusing on Endpoint Privilege Management solutions. Based in the UK, he has over 20 years of experience working in the cybersecurity industry.

Stay Up To Date

Get the latest news, ideas, and tactics from BeyondTrust. You may unsubscribe at any time.

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

You May Also Be Interested In:

Whitepapers

Microsoft Vulnerabilities Report 2022

Whitepapers

Cybersecurity Insurance Checklist

Whitepapers

Privileged Access Management: PAM Checklist

Keep up with BeyondTrust

I agree to receive product related communications from BeyondTrust as detailed in the Privacy Policy, and I may manage my preferences or withdraw my consent at any time.

Customer Support
Contact Sales

Products

  • Endpoint Privilege Management
  • Password Management
  • Privileged Remote Access
  • DevOps Secrets Safe
  • Remote Support
  • Cloud Privilege Broker

Resources

  • Blog
  • Case Studies
  • Competitor Comparisons
  • Datasheets
  • Glossary
  • Podcast
  • Videos
  • Webcasts
  • Whitepapers

About

  • Company
  • Careers
  • Contact
  • Events
  • Leadership Team
  • Partner Program
  • Press
BeyondTrust Logo
  • Facebook
  • Twitter
  • LinkedIn
  • Privacy
  • Security
  • Manage Cookies
  • WEEE Compliance

Copyright © 1999 — 2022 BeyondTrust Corporation. All rights reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust Corporation is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.