What's New in BeyondTrust Remote Support 19.1


Get an overview of the newest features introduced in BeyondTrust Remote Support 19.1, including:

  • Support for Let's Encrypt
  • Amazon Web Services Deployment Option
  • Console Usability Updates
  • Windows 10 Privacy Screen
  • Most Recently Used Jump Items
  • macOS Mojave Support
  • Mobile Device Management (MDM) Support for iOS Customer Client
  • Streamlined iOS Screen Sharing
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Transcript: What's New in BeyondTrust Remote Support 19.1

Bomgar Remote Support is Now BeyondTrust Remote Support!

We are excited to share a new brand identity that aims to make Remote Support more accessible and useful to our users. In this release, you will have a first look at some of the design considerations that went into evolving the user experience and incorporating new brand elements.

Support for Let's Encrypt Added

Let's Encrypt is a service provided by the Internet Security Research Group (ISRG). It is a free, automated, and open certificate authority (CA). In /appliance, you can request and automatically renew SSL/TLS certificates used by your Secure Remote Access Appliance. Let's Encrypt is configured in the SSL/TLS Configuration section in /appliance for on-premises deployments and the Appliance tab for Cloud deployments.

Amazon Web Services Deployment Option

Matching customers' needs with different deployment options, the Secure Remote Access Appliance is now available in Amazon Web Services. Whether you are a new Remote Support customer or an existing customer that has an initiative to move your on-premises appliance to AWS, the new AWS deployment provides more options for your preferred deployment.

Console Usability Updates

Several enhancements were made to the Representative Console to improve usability, such as remembering the last security provider used for login, remembering column layouts, and showing the last time an endpoint was rebooted.

Windows 10 Privacy Screen

Privacy Screen helps prevent data leak by blanking the physical screen for endpoints that may have a monitor attached. Privacy screen support during a BeyondTrust session has been extended to Windows 10 endpoints.

Most Recently Used Jump Items

Most Recently Used Jump Items provides an easy way to find your most frequently accessed Jump Items which saves time by not having to search for frequently accessed endpoints.

macOS Mojave Support

The macOS Representative Console and Endpoint Client now fully support macOS Mojave, including changes to the new security requirements of Mojave.

Mobile Device Management (MDM) Support for iOS Customer Client

The iOS Customer Client has been improved for deployment through Mobile Device Management solutions, such as Microsoft Intune. The Remote Support site URL can be pre-configured when deployed through an MDM. Your users no longer need to type the URL when support is needed. In addition, the Remote Support site URL can be set as read-only so that your users can only connect to your appliance.

Streamlined iOS Screen Sharing

It is now easier than ever to start iOS screen sharing sessions with your end users. A new streamlined workflow is available for screen sharing using the updated iOS Customer Client for iOS 12.