Install a Jump Client or Jumpoint for Elevated Session Start

When attempting to operate with the credentials on a smart card, the user is prompted to enter a PIN. This User Account Control (UAC) prompt is inaccessible to the support representative if the BeyondTrust customer client is not already running in elevated mode. It is therefore necessary to access the remote computer in one of these ways:

  • A Jump Client running as a system service
  • A Jumpoint or local network Jump, using administrative credentials

Accessing the remote computer in elevated mode allows the representative to interact with UAC prompts in order to enter the smart card PIN.

When attempting to operate with the credentials on a smart card, the user is prompted to enter a PIN. This UAC prompt is inaccessible to the support representative if the BeyondTrust customer client is not already running in elevated mode. It is therefore necessary to access the remote computer via a pre-installed Jump Client, which must be running as a system service, or through a Jumpoint or local network Jump using administrative credentials. Jumping to a remote computer via an elevated Jump allows the representative to interact with UAC prompts in order to enter the smart card PIN.

Jumpoint Installation

To install a Jumpoint, please see Jumpoint: Set Up Unattended Access to a Network . No special setup is required.

Jump Client Installation

To install a Jump Client in preparation for using smart card support, you must set certain options as described below.

Jump Client Setup

  1. From the /login interface of your B Series Appliance, go to Jump > Jump Clients.
  2. Configure the Jump Client settings as needed.
    • Be sure to check Attempt an Elevated Install if the Client Supports It as well as Prompt for Elevation Credentials if Needed.

 

  1. Click Create.

 

Jump Client Deployment

  1. From this page, you may email the Jump Client installer to one or more remote users.
  2. Alternatively, select a platform and download the Jump Client installer to your local system. You may then distribute this installer to multiple systems for manual installation, or you may distribute it via a software deployment tool.

 

For more information, please see Jump Clients: Manage Settings and Install Jump Clients for Unattended Access.