Integrate BeyondTrust Remote Support with Jira Service Management

This document describes the installation and configuration of the integration between BeyondTrust Remote Support and Jira Service Management, Atlassian's cloud-based ITSM offering. The integration consists primarily of an application that is deployed within the Jira Service Management environment. This application was developed on Atlassian's next-generation Forge platform.

Installation and configuration requires checking the prerequisites, preparing Remote Support for the integration, installing and configuring the integration with Jira Service Management, and then configuring the integration within Remote Support.

For more information on the functionality provided by the integration, please see Use Cases.