Remote Support 24.1.2 Release Notes

May 7, 2024


  • This version of Remote Support has been certified for physical BeyondTrust appliances, virtual BeyondTrust appliances, and cloud deployment models.
  • Requires software Base 7.1.0.
  • Requires Integration Client 1.7.5.
  • Requires ECM 1.6.1.
  • This version includes essential security upgrades to OpenSSH 9.7, libssh 0.10.6, and OpenSSL 3.0. Operating systems dependent on legacy encryption methods such as SHA-1, TLS 1.1, or TLS 1.0 may not be accessible. Before upgrading, confirm the operating systems of your endpoints are capable of newer encryption methods.
For a list of supported platforms for the latest version of Remote Support, see the Supported Platforms.

Supported Platforms for previous versions of Remote Support can be found in the Remote Support Documentation Archive.

New Features and Enhancements:

  • This is a maintenance release. There are no new features.

Issues Resolved:

  • Syslog does not record events after upgrade.
  • Group policy count item does not show correctly after changing the rank order.
  • Error when trying to remove a traffic node from a cluster.
  • Local accounts not showing after performing Jump Client discovery.
  • Tool prompting for client sessions started within an RDP session are not sent to the end user.
  • Jump Clients might give error message , Could not locate existing support session, after prompting to join an existing session.
  • Console invitation to external users does not accept some email address domain suffixes.
  • Console error, The server connection closed unexpectedly.
  • Incorrect scrolling when spanning a session across multiple monitors.
  • Alt+Space special keys not working when screen sharing with the Representative Console on Windows.
  • Special keys not working between multiple sessions tab in screen sharing with the Representative Console on Windows.
  • CAPS lock causing problems if representative on Windows and client on macOS
  • Error in macOS uninstall logic prevents full endpoint cleanup.
  • Session termination behavior not working as expected.
  • Intermittent and customer-specific crashes.
  • Multiple issues related to elevation.
  • MS Teams bot connection closes when unsupported ServiceNow message received.


  • This release is certified for GA.
  • Supports upgrades from 22.3.4 RS+.
  • Supports ECM Protocol 1.6.
  • Includes VSC