Remote Support 23.3.3 Release Notes

January 11, 2024


  • This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
  • Requires software Base 7.0.0.
  • Requires Integration Client 1.7.3.
  • Requires ECM 1.6.0.
For a list of supported platforms for the latest version of Remote Support, please see the Supported Platforms Guide.

Supported Platforms Guides for previous versions of Remote Support can be found in the Remote Support Documentation Archive.

New Features and Enhancements:

This is a maintenance release. There are no new features.

Issues Resolved:

  • Resolved an issue where SAML providers could not be edited or disabled.
  • Resolved a security vulnerability in special action execution during remote support sessions.
  • Resolved an issue where some stapled macOS Jump Clients did not automatically upgrade.

Known Issues:

  • Partially resolved an issue where using any of the drawing tools in the Annotations menu does not work for Windows customers. Drawing tools are now working, but may stop working if the quality settings are changed or the window moved.


  • This release is certified for GA.
  • Supports upgrades from 22.2.2 RS+.
  • Supports ECM Protocol 1.6.
  • Includes VSC