Remote Support 21.2.2 Release Notes

June 1, 2021

Requirements:

  • This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 21.2.2 requires Base software Base 6.1.0 or Base 6.1.1.

New Features and Enhancements:

  • Accounts can now be checked out directly from the representative console.
  • Pre-Login Agreement is now available in the native representative console.
  • Added new product icons.
  • Passwords are now masked in the Check Out window in /login and in the representative console.
  • Vault accounts now have a Status column in /login, on the Vault > Accounts page.
  • Added an option under Teams to restrict Dashboard Session access based on the Start Session permission.
  • Added a Direct Download link to the Create Jump Client Deployment page in /login.
  • Added a Search box to the existing Policy Members side of the Edit Policy page in /login.
  • Configuration API additions:
    • Vault:
      • GET /vault/account-group
      • POST /vault/account-group
      • GET /vault/account-group/<id>
      • PATCH /vault/account-group/<id>
      • DELETE /vault/account-group/<account_group_id>/account/<account_id>
      • POST /vault/account-group/<account_group_id>/account
      • GET /vault/account-group/<account_group_id>/account/<account_id>
      • GET /vault/account-group/<id>/account
      • DELETE /vault/account-group/<account_group_id>/user/<user_id>
      • PATCH /vault/account-group/<account_group_id>/user/<user_id>
      • POST /vault/account-group/<account_group_id>/user
      • GET /vault/account-group/<account_group_id>/user/<user_id>
      • GET /vault/account-group/<id>/user
      • GET /vault/account/<id>/user
      • DELETE /vault/account/<account_id>/user/<user_id>

Issues Resolved:

  • Administrative Interface
    • Reporting
      • Resolved reporting errors caused by extraneous web tokens.
      • Resolved an issue with License Usage Reports.
    • API
      • User API access is being deprecated. New sites will have User API access disabled, but existing sites that are upgraded will not be affected.
      • Updated the Vault Account Group API to handle Personal Vault accounts better.
      • Resolved an issue with the network restrictions for /login affecting the API accounts.
    • Vault
      • Resolved issue with being able to change a checked-out password if an Edit Password window was left open.
      • Resolved issue in which long Account Group names were not displayed correctly.
      • Resolved issue in which the password age was not displayed correctly for disabled accounts displayed after a Discovery operation on Jumpoints.
      • Resolved issue in which Scheduled Rotation did not into account the Automatically Rotate Credentials after Check In setting.
      • Resolved issue in which an error message was displayed during a Jump Client Discovery when the Vault Admin had permissions for Jump Groups, but not Edit Jump Groups.
    • Failover
      • Resolved issue in which failover sometimes took longer than expected in virtual environments.
    • Text Updates
      • Updated MSI Installer examples to include double quotes around the KEY_INFO value.
      • Updated an error message that occurred during Jump Client Discovery.
    • Miscellaneous
      • Resolved internal authorization issue during Jump Client deployment.
      • Resolved display issue with cluster configuration page.
      • Updated the Jump Navigation icon.
      • Resolved issue in which the progress bar did not update when upgrading through /login.
      • Resolved issue in which Automatic Session Assignment could get disabled when it should not have been.
  • Clients
    • Representative Console
      • Resolved issue with AltGr character injection in Jump Client sessions.
      • Resolved sporadic disconnects during remote RDP sessions.
      • Resolved missing ownership changes in web rep recordings.
      • Resolved issue with Screen Sharing in some VDI environments.
      • The representative console now exits Full Screen mode after clicking links in Chat that launch external applications.
      • The representative console now displays a spinner if there is a lot of data to display, such as Pre-Login Agreements.
      • Resolved issue in which AltGr key combinations did not work in Remote VNC.
      • Resolved issue in which Screen Sharing did not start automatically after running a lot of sessions.
      • Resolved issue with using key combinations such as Control-A or Command-A to copy all of the text from the representative console chat window.
      • Resolved issue with Dashboard Team Leads being able to monitor Team Managers.
      • Added an error message to VSC elevation that lets the rep know the VSC Reader is not shared.
      • The rep console’s cache directory is now cleared out during rep console upgrades.
      • Resolved issue in which switching between Scaled and Actual Screen Sharing sizes caused a delay in user input to be received.
    • Jump Client
      • Resolved semaphore leak in headless Jump Client.
      • Resolved issue in which Windows Jump Clients sometimes left behind Add/Remove Program entries after an upgrade.
      • Now attempts to remove any unused Windows Jump Client service names.
      • Resolved issue in which Linux Jump Clients sometimes timed out when a session was started.
    • Jumpoint
      • Resolved issue in which Linux Jumpoints did not add SSH fingerprints to the Jumpoint’s known_hosts file.
      • Resolved issue in which some clients disconnected behind a Jump Zone Proxy.
      • Resolved issue with Jumpoints installed in domains without a DnsDomainName.
      • Resolved issue with connecting to vPro sessions when Session Recordings were enabled.
    • Miscellaneous
      • Updated Virtual Smart Card version to 1.2.2.2.

Known Issues:

  • Local RDP times out from Mac rep console.

Notes: