Remote Support 20.1.3 Release Notes

December 9, 2020


  • This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 20.1 requires Base software Base 6.0.

New Features and Enhancements:

  • Added macOS 11 (Big Sur) support.

Issues Resolved:

  • Resolved incorrect screen sharing state after RDP logout.
  • Removed incorrect restrictions on Security Provider names.
  • Resolved VDI-related crash with screen sharing.
  • Resolved issue with credential injection on Windows systems.
  • Resolved grey screen issue for system-level sessions.
  • Resolved SNOW integration issue.
  • Resolved Linux Jumpoint crash when injecting SSH key.
  • Improved endpoint robustness in hard power-off scenarios.
  • Resolved missing rep exit survey in some circumstances.
  • Resolved extra session creation after failed authentication attempts.
  • Resolved several issues with remote copy/paste.
  • Improved messaging around deprecated AES-related downloads.
  • Resolved issue with public portal session policy update.
  • Resolved issue with discrete GPU utilization on macOS.
  • Resolved issue with ChatBot create_virtual_customer API.
  • Resolved issues with smart card authentication.
  • Resolved issue with Atlas node selection by network prefix.
  • Resolved timing issue with pinned client configuration reload.
  • Resolved spurious console errors when editing local security provider.
  • Resolved an issue with Vault password rotation in Azure environments.
  • Resolved issues with Security Provider testing.
  • Restored missing line breaks in custom pre-login agreement.