Remote Support 20.1.1 Release Notes

July 14, 2020

Requirements:

  • This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 20.1 requires Base software Base 6.0.

New Features and Enhancements:

  • Added Click-to-Chat Screen Sharing.
  • Added support for native Linux certificate stores.
  • Vault now supports SSH Public Key Certificate authentication.
  • Logging Session Assignment Alert IDs now in Reports.
  • Automatically associate Windows Jump Clients installed on domain-joined machines with Vault Endpoints.
  • Optionally create Remote RDP Jump Items during domain discovery.
  • Automatically associate local Windows accounts with Jump Clients and ad-hoc sessions on domain-joined machines.
  • Remote RDP Jump Items associated with Vault endpoints can now be deleted through the rep console.
  • Login directly from SAML IdP to /console.
  • Granular Session Inactivity Timeout.
  • Linux Jumpoint.
  • Vault now supports importing up to 2,000 endpoints, 2,000 local accounts, and 2,000 domain accounts simultaneously.
  • Added ITSM workflow.
  • Added a new setting to disable chat replay on the Management->Security page.
  • Customer client chat sounds can now be enabled and disabled per public portal setting.
  • Added additional error messages to Vault domain discovery.
  • Added scheduled rotation to Vault.
  • Added support for outbound HTTP Proxy.
  • Toast messages are now shown when a discovery job finishes.
  • Reports can now be filtered by Jump Group.
  • The elevation service has been deprecated.
  • Configuration API documentation is now also available in HTML format at /login/apidocs.html.
  • Added support for Intel vPro AMT 12.

Customers must install the root certificate in the local Windows Certificate Store for encrypted connections to work.

  • Improvements to screen sharing with customer clients running on Windows systems.
  • Added the ability for a representative to continue to work in non-elevated screen sharing sessions while waiting for an elevation request to be responded to.
  • Checked-out Vault accounts now show in the Credential Injection dropdown menus. An appropriate error message is displayed if the checked-out credential is not available for injection.
  • Added additional options for storing the Vault encryption key.
  • Chatbot API additions:
    • send_chat_message command API
    • leave_session command API
    • create_virtual_customer command API
    • terminate_representative command API
    • support_conference_chat_message outbound event
    • support_conference_chat_elevation_request outbound event
    • send_chat_message API logging and reporting changes
  • Configuration API additions:
    • Jump Group
    • GET Jump Group user
    • POST Jump Group user
    • DELETE Jump Group user
    • PATCH Jump Group user
  • Jump Client
    • The jump_group_type attribute has been added to support personal Jump Groups.
  • Remote RDP
    • The jump_group_type attribute has been added to support personal Jump Groups.
  • Shell Jump
    • The jump_group_type attribute has been added to support personal Jump Groups.
  • Security Provider
    • GET Security Provider
  • Group Policy
    • GET Group Policy Jumpoint
    • POST Group Policy Jumpoint
    • DELETE Group Policy Jumpoint
    • GET Group Policy team
  • Jumpoint
    • GET Jumpoint nodes
    • GET Jumpoint user
  • Team
    • GET team user
  • Vault Account API
    • POST Vault account checkout
    • POST Vault account force checkin
    • POST Vault account rotate
  • Web rep console users can now cancel Remote Jump and other session-start operations.
  • Jump authorization requests can now be canceled in the web rep console.
  • When viewing reports, the column headers are now fixed while scrolling.
  • Vault discovery results columns and Vault account list columns are now resizeable.
  • Increased the number of credentials shown to the user during credential injection from 250 to 2,000.
  • Added a toolbar button to allow copy and pasting of files and folders from RDP sessions to local Mac and Linux file systems.
  • Bulk credential rotation.

Issues Resolved:

Administrative Interface

  • Reporting
    • Resolved an issue in which the Details link was enabled for non-admin Vault users.
  • API
    • Resolved an issue with not displaying an error message with POST jump-client API when using an invalid attended session policy.
    • Resolved an issue in which the GET jump-item role was missing some attributes.
    • Resolved an issue with get_api_info on chat-only sites returning wrong information.
    • Resolved an issue with the Location header being returned in response to POST group policy team.
    • Resolved an issue with the Location header being returned in response to POST group policy Jump Group.
  • Support Portal
    • Resolved an issue saving exit survey options after deleting an option.
  • Security Providers
    • Resolved an issue with Group, SCIM, and SAML providers being sortable.
    • Resolved an issue with a clustered RADIUS provider using a clustered LDAP group provider for group lookup, which caused the warning message Some users do not have a public or private display name to be displayed.
    • Resolved an issue in which clustered LDAPS providers sometimes returned an internal error.
    • Resolved several issues regarding whether LDAP cache was enabled or disabled.
  • Group Policies
    • Resolved an issue in which a Vault account did not show the group policies that affected its membership.
  • Vault
    • Reordered the tabs under Vault in /login.
  • Failover
    • Resolved an issue with failover syncs rarely becoming hung.
  • Atlas
    • Resolved an issue in Atlas deployments in which some session recordings were not deleted after a GDPR operation to delete a customer or user.
    • Resolved an issue with iOS sessions not starting correctly when Click-to-Chat was disabled in Atlas deployments.
  • Text Updates
    • Added a space to the verbiage on the Configuration->Skills page to be grammatically correct.
    • Resolved an issue with an API response which contained Bomgar instead of BeyondTrust.
    • Updated the help text Create New Jump Item.
    • Corrected a grammar mistake to read Support Session Queuing Options.
    • Corrected some incorrect information in the openapi.yml document for group policy member API.
  • Miscellaneous
    • Resolved an issue with the Vault encryption key options being displayed on the Backup and Restore page for chat-only sites.
    • Resolved an issue with the validation and error message for the user account display number.
    • Resolved an issue with logging options being displayed in chat-only sites.
    • Resolved an issue in which users that had only the Allowed to Edit Skills permission were not able to see other users' skills.
    • Resolved an issue in which the Maximum Estimated Wait Time value was displayed in the wrong section of the Customer Client configuration page.
    • Resolved an issue with resetting the Administrator Jump Item role.

Clients

  • Rep Console
    • Disabled window dragging optimizations in Full Color and Video Optimized screen sharing settings since it was interfering with other software.
    • Resolved an issue in which real-time chat translations disconnections did not notify the Rep or customers that are were in sessions. Recovery from temporary disconnects has been improved as well.
    • Resolved an issue with CTRL + Shift key input occasionally not working through screen sharing.
    • Resolved an issue in which pasting an external invite did not use the currently selected site or public portal.
    • Blacklisted Intel HD 600 graphics series video cards from using privacy screen, as they do not support it.
    • Resolved an issue with using Vault credential injection with Azure Active Directory.
    • Resolved an issue in which drag and drop file sharing did not follow the Allowed to send files using the chat interface setting.
    • Resolved an issue in which the BIOS field was blank on some systems when running System Info.
    • Resolved an issue in which the chat window did not show in the rep console when the rep had only the permission Allowed to provide Chat support.
    • The rep console no longer allows elevation during a session after it has been pinned.
  • Customer Client
    • Improved proxy detection for elevated customer clients.
    • Resolved an issue in which UAC prompts during credential injections occasionally caused the customer client to crash.
    • Resolved an issue in which file system errors occasionally appeared after using credential injection with Run As.
  • Web Rep Console
    • Resolved an issue with text spacing in Jump Item Tool Tips in the web rep console.
    • Resolved an issue in which keyboard input was slow when using web rep console to start an RDP session to access a native rep console inside the RDP session.
    • Resolved an issue in which only a black screen was displayed if the rep jumped to the same Jump Item that they were already in a session with.
  • Click-to-Chat
    • Resolved an issue in which the Full Terms & Conditions link was not disabled after it was accepted.
  • Jump Client
    • Resolved an issue in which passive Jump Clients occasionally attempted to reconnect repeatedly and often after a site upgrade.
  • Shell Jump
    • Resolved an issue in which entering credentials during a Shell Jump occasionally timed out.
  • Mac
    • Mac tethering to iOS device has been deprecated and removed from the product.
    • Resolved an issue in which starting a session on a Mac from a BeyondTrust Button occasionally displayed the error Customer Client is already running.
    • Resolved an issue in which deploying a user menu BeyondTrust Button did not create the user’s Applications folder correctly.
    • Resolved an issue with detection if Fast User Switching was disabled.

Known Issues:

  • Credential injection is not available during Remote Jump sessions that are initiated via injection of an ECM-sourced credential. Contact BeyondTrust Support for a patch to be made available.

Notes: