Remote Support 19.2.5 Release Notes

July 14, 2020


  • This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 19.2.5 is certified for Base 5.5.0 and Base 6.0.1.

Issues Resolved:

  • Resolved a performance issue with Jump Item enumeration.
  • Resolved a desktop detection issue with iPadOS 13.1.
  • Added prefix search to LDAP search options.
  • Improved drag and drop support for group policy reordering.
  • Relaxed restriction on long display names coming from providers.
  • Resolved issue with session key submission with IE 11.
  • Corrected passive Jump Client connection frequency.
  • Resolved issue with remote shell recording conversion.
  • Resolved a session setup issue with iOS when Click-to-Chat is disabled in Atlas environments.
  • Resolved an internal server error which occurred during session report download.