Remote Support 19.2.5 Release Notes

July 14, 2020

Requirements:

• This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
• RS 19.2.5 is certified for Base 5.5.0 and Base 6.0.1.

Issues Resolved:

• Resolved a performance issue with Jump Item enumeration.
• Resolved a desktop detection issue with iPadOS 13.1.
• Added prefix search to LDAP search options.
• Improved drag and drop support for group policy reordering.
• Relaxed restriction on long display names coming from providers.
• Resolved issue with session key submission with IE 11.
• Corrected passive Jump Client connection frequency.
• Resolved issue with remote shell recording conversion.
• Resolved a session setup issue with iOS when Click-to-Chat is disabled in Atlas environments.
• Resolved an internal server error which occurred during session report download.

Notes:

• RS 19.2.5 supports upgrades from Remote Support 18.2.9+.
• RS 19.2.5 requires Integration Client 1.7.1.
• RS 19.2.5 requires ECM 1.5.0.
• RS 19.2.5 is certified with the following mobile versions:
  • iOS Rep Console 2.2.12
  • iOS Customer Client 2.2.15
  • iOS Presentation Client 2.2.2
  • Android Rep Console 2.2.14
  • Android Customer Client 2.2.13
  • LG Android Customer Client 2.2.10
  • Samsung Android and HTC Android Customer Clients 2.2.8
  • Android Presentation Client 2.2.2
  • Android Jump Client 2.2.5