Remote Support 19.2.4 Release Notes

May 14, 2020

Requirements:

• This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
• RS 19.2.4 is certified for Base 5.4.0 on the B200v7 appliance, and certified for Base 5.5.0 on all other compatible appliance models.

Issues Resolved:

• Resolved an issue with remote directories that were not visible in File Transfer tab in some cases.
• Resolved an issue in which custom fields did not appear in BRCS-started sessions with web consoles.
• Resolved an issue with Equilibrium in which session assignment stopped when a rep logged out while an alert was active.
• Resolved an RDP performance issue with a Jumpoint running in a VM.
• Resolved an issue with screen sharing in a VMWare View environment.
• Resolved an issue with inconsistent screen updates in a Remote RDP session when video optimized setting was on.
• Resolved an issue in which Jump Client screen sharing sessions were not working when the endpoint was restarted and watermarks were enabled.

Notes:

• RS 19.2.4 supports upgrades from Remote Support 18.2.9+.
• RS 19.2.4 requires Integration Client 1.7.1.
• RS 19.2.4 requires ECM 1.5.0.
• RS 19.2.4 is certified with the following mobile versions:
  • iOS Rep Console 2.2.12
  • iOS Customer Client 2.2.15
  • iOS Presentation Client 2.2.2
  • Android Rep Console 2.2.14
  • Android Customer Client 2.2.13
  • LG Android Customer Client 2.2.10
  • Samsung Android and HTC Android Customer Clients 2.2.8
  • Android Presentation Client 2.2.2
  • Android Jump Client 2.2.5