Remote Support 19.2.4 Release Notes

May 14, 2020


  • This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 19.2.4 is certified for Base 5.4.0 on the B200v7 appliance, and certified for Base 5.5.0 on all other compatible appliance models.

Issues Resolved:

  • Resolved an issue with remote directories that were not visible in File Transfer tab in some cases.
  • Resolved an issue in which custom fields did not appear in BRCS-started sessions with web consoles.
  • Resolved an issue with Equilibrium in which session assignment stopped when a rep logged out while an alert was active.
  • Resolved an RDP performance issue with a Jumpoint running in a VM.
  • Resolved an issue with screen sharing in a VMWare View environment.
  • Resolved an issue with inconsistent screen updates in a Remote RDP session when video optimized setting was on.
  • Resolved an issue in which Jump Client screen sharing sessions were not working when the endpoint was restarted and watermarks were enabled.