Remote Support 19.2.2 Release Notes

January 21, 2020

Requirements:

• This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
• RS 19.2.2 requires Base software Base 5.5.0.

Issues Resolved:

• Resolved session start issue from Passive Jump Clients immediately after an upgrade.
• Resolved Issue Submission Form not passing fields when session is submitted.
• Fixed scroll bar in categories section under Canned Scripts.
• Resolved Issue Submission Form not passing fields with Support Button.
• Resolved Display Name not being filled in Issue Submission Form when using Public Portal Authentication.

Notes:

• RS 19.2.2 Supports upgrades from Remote Support 18.2.9+.
• RS 19.2.2 requires Integration Client 1.7.1.
• RS 19.2.2 requires ECM 1.5.0.
• RS 19.2.2 is certified with the following mobile versions:
  • iOS Rep Console 2.2.12
  • iOS Customer Client 2.2.15
  • iOS Presentation Client 2.2.2
  • Android Rep Console 2.2.14
  • Android Customer Client 2.2.13
  • LG Android Customer Client 2.2.10
  • Samsung Android and HTC Android Customer Clients 2.2.8
  • Android Presentation Client 2.2.2
  • Android Jump Client 2.2.5