Remote Support 19.2.1 Release Notes

November 19, 2019

Requirements:

  • This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
  • RS 19.2 requires Base software Base 5.5.0.

New Features:

  • The administrative interface, /login, has been updated with a brand new UI.
  • The public portal can be configured to require customers to authenticate with an identity provider before initiating a session.
  • Configure Vault users to be able to inject an account into a session or to also be able to check out that account.
  • View documentation for the API using their preferred OpenAPI tool, such as Swagger, Postman, or RediDoc.
  • You can now use credential injection from the ECM to customer-initiated sessions.
  • Vault can now be used for automatic rotation of local accounts.
  • Custom fields can now be configured and sent out with outbound events.
  • The built-in Vault functionality now provides users the ability to specify which Active Directory OUs or specific LDAP queries to target for Discovery and Import into the Vault.

Other Enhancements:

  • macOS 10.15 Catalina is now supported.
  • Embassies have been removed.
  • Added a License Pool column to the Status > Representatives page.
  • get_api_info now returns a product identifier.
  • New customer client chat sounds have been added.
  • Added an option for case-insensitive comparisons of NameIDs on the SAML Security Providers page.
  • When starting a Jump Item session, increased the number of Vault credentials displayed in the rep console from 250 to 2000.
  • Implemented performance improvements to Vault when discovering local accounts.
  • You can now perform substring searches on the Group Policy Edit pages.
  • Fully Qualified Domain Names can now be used to match Jump Clients in BRCS calls.
  • Jump Group ID and Jump Group Name have been added to the reports in /login and to the SupportSession xml in the Reporting API.
  • Cloud customers can now decrease the Jump Client update interval to 15 minutes.
  • Users can now move session tabs in the rep console.
  • The enumeration of the Jump Item list in the rep console has been improved.
  • File transfer and screen sharing performance have been improved, especially in high-latency environments.

Issues Resolved:

  • Customer Client
    • Resolved an issue with error messages displayed in the customer client not wrapping correctly.
  • Jumpoint
    • Resolved an issue with Jumpoints not detecting that the install file had been removed properly after a site upgrade.
    • Resolved an issue with sessions started through Jumpoints always using the default banner.
  • Linux
    • Resolved an issue with installing a Service Mode Jump Client on Ubuntu 18.04 running under Hyper-V.
  • Mac
    • Resolved an issue with a Keychain error message being displayed after ending a customer client session on macOS 10.13.
    • Resolved an issue with the logout special action not working on Macs.
    • Resolved an issue with the post-session landing page not opening on Macs for non-elevated sessions.
    • Resolved an issue with BeyondTrust application names not displaying correctly in the Application Sharing list on macOS 10.15.
    • Resolved an issue with installing Jump Clients sent through email on macOS 10.15.
    • Resolved an issue with logout being aborted by another application.
  • Presentation Client
    • Resolved an issue with the desktop presentation client not being able to “Chat with Presenter Only.”
  • Rep Console
    • Resolved an issue with using bad domain credentials in a special action causing the bad password count for that user to be incremented twice.
    • Default Jump Group has been changed to “My Jump Groups”.
    • Resolved an issue with the rep console crashing if it could not download the list of acceptable authentication methods.
    • Resolved an issue with slow file transfer speeds with Azure hosted VMs.
    • Resolved an issue with key injection into VMs running on Mac hosts.
    • Resolved an issue with injecting Alt+Space and Alt+Numpad combinations through screen sharing.
    • Resolved an issue with not being able to create or import Jump Shortcuts if the Jumpoint associated with the shortcut is offline.
    • Resolved an issue with slow updates seen in session recordings if the representative switched away from the tab that was being recorded.
  • Shell Jump
    • Resolved an issue with file transfer during a Shell Jump not being able to access a directory that the user has access to if it is nested inside a directory the user does not have access to.
    • Resolved an issue with copying an extra blank space during copy and paste operations through Shell Jump.
  • Support Portal
    • Resolved an issue with reports having invalid formats because of invalid issue submission data.
    • Resolved an issue with underline tags not being displayed in customer notices.
    • Resolved an issue with customizable issues submission causing upgrade and integration problems.
  • Vault
    • Resolved an issue with canceling an endpoint or domain discovery operation but the status still showing as running.
  • Web Rep Console
    • Resolved an issue with the session key not being present in the emails sent from the web rep console.
  • Miscellaneous
    • Resolved an issue with various delays occurring for customers that don’t allow their BeyondTrust clients to access the internet.
    • Resolved an issue with “Preferred Chat Language” for real-time chat translations not being set correctly on upgraded sites.
    • Resolved an issue with an extra “t” in a German translated string.
    • Resolved an issue with chat-only sites showing the backup Vault encryption key options.
    • Added the %SUPPORT_PORTAL% macro help information to the Public Portals > HTML Templates page.
    • Resolved an issue with UI scaling on the Group Policy page.
    • Resolved an issue with the link for the command shell recording in the outbound events email not working.
    • Resolved an issue with the “Allow Public Site to be Framed by Other Websites” setting not being available after site upgrades.
    • No longer retaining the field information from previous runs of the Support Button.

Notes: