This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
RS 19.2 requires Base software Base 5.5.0.
The administrative interface, /login, has been updated with a brand new UI.
The public portal can be configured to require customers to authenticate with an identity provider before initiating a session.
Configure Vault users to be able to inject an account into a session or to also be able to check out that account.
View documentation for the API using their preferred OpenAPI tool, such as Swagger, Postman, or RediDoc.
You can now use credential injection from the ECM to customer-initiated sessions.
Vault can now be used for automatic rotation of local accounts.
Custom fields can now be configured and sent out with outbound events.
The built-in Vault functionality now provides users the ability to specify which Active Directory OUs or specific LDAP queries to target for Discovery and Import into the Vault.
macOS 10.15 Catalina is now supported.
Embassies have been removed.
Added a License Pool column to the Status > Representatives page.
get_api_info now returns a product identifier.
New customer client chat sounds have been added.
Added an option for case-insensitive comparisons of NameIDs on the SAML Security Providers page.
When starting a Jump Item session, increased the number of Vault credentials displayed in the rep console from 250 to 2000.
Implemented performance improvements to Vault when discovering local accounts.
You can now perform substring searches on the Group Policy Edit pages.
Fully Qualified Domain Names can now be used to match Jump Clients in BRCS calls.
Jump Group ID and Jump Group Name have been added to the reports in /login and to the SupportSession xml in the Reporting API.
Cloud customers can now decrease the Jump Client update interval to 15 minutes.
Users can now move session tabs in the rep console.
The enumeration of the Jump Item list in the rep console has been improved.
File transfer and screen sharing performance have been improved, especially in high-latency environments.
Resolved an issue with error messages displayed in the customer client not wrapping correctly.
Resolved an issue with Jumpoints not detecting that the install file had been removed properly after a site upgrade.
Resolved an issue with sessions started through Jumpoints always using the default banner.
Resolved an issue with installing a Service Mode Jump Client on Ubuntu 18.04 running under Hyper-V.
Resolved an issue with a Keychain error message being displayed after ending a customer client session on macOS 10.13.
Resolved an issue with the logout special action not working on Macs.
Resolved an issue with the post-session landing page not opening on Macs for non-elevated sessions.
Resolved an issue with BeyondTrust application names not displaying correctly in the Application Sharing list on macOS 10.15.
Resolved an issue with installing Jump Clients sent through email on macOS 10.15.
Resolved an issue with logout being aborted by another application.
Resolved an issue with the desktop presentation client not being able to “Chat with Presenter Only.”
Resolved an issue with using bad domain credentials in a special action causing the bad password count for that user to be incremented twice.
Default Jump Group has been changed to “My Jump Groups”.
Resolved an issue with the rep console crashing if it could not download the list of acceptable authentication methods.
Resolved an issue with slow file transfer speeds with Azure hosted VMs.
Resolved an issue with key injection into VMs running on Mac hosts.
Resolved an issue with injecting Alt+Space and Alt+Numpad combinations through screen sharing.
Resolved an issue with not being able to create or import Jump Shortcuts if the Jumpoint associated with the shortcut is offline.
Resolved an issue with slow updates seen in session recordings if the representative switched away from the tab that was being recorded.
Resolved an issue with file transfer during a Shell Jump not being able to access a directory that the user has access to if it is nested inside a directory the user does not have access to.
Resolved an issue with copying an extra blank space during copy and paste operations through Shell Jump.
Resolved an issue with reports having invalid formats because of invalid issue submission data.
Resolved an issue with underline tags not being displayed in customer notices.
Resolved an issue with customizable issues submission causing upgrade and integration problems.
Resolved an issue with canceling an endpoint or domain discovery operation but the status still showing as running.
Web Rep Console
Resolved an issue with the session key not being present in the emails sent from the web rep console.
Resolved an issue with various delays occurring for customers that don’t allow their BeyondTrust clients to access the internet.
Resolved an issue with “Preferred Chat Language” for real-time chat translations not being set correctly on upgraded sites.
Resolved an issue with an extra “t” in a German translated string.
Resolved an issue with chat-only sites showing the backup Vault encryption key options.
Added the %SUPPORT_PORTAL% macro help information to the Public Portals > HTML Templates page.
Resolved an issue with UI scaling on the Group Policy page.
Resolved an issue with the link for the command shell recording in the outbound events email not working.
Resolved an issue with the “Allow Public Site to be Framed by Other Websites” setting not being available after site upgrades.
No longer retaining the field information from previous runs of the Support Button.
API version has been increased to 1.19.2.
New Configuration API allows admins to programmatically configure certain /login and Rep Console features. Documentation for the Configuration API can be viewed using customer's preferred OpenAPI tool, such as Swagger, Postman, or RediDoc.
Supports upgrades from Remote Support 18.2.9+.
RS 19.2.1 requires Integration Client 1.7.1.
RS 19.2.1 requires ECM 1.5.0.
This release is certified with the following mobile versions:
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We offer the only platform with both intelligent identity threat detection and a privilege control plane that delivers zero-trust based least privilege to shrink your attack surface and eliminate security blind spots.