Remote Support 19.1.8 Release Notes

October 15, 2019

Requirements:

• This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
• RS 19.1.8 requires Base software Base 5.4.0/5.5.0.

New Features:

• Support for macOS 10.15 Catalina.

Issues Resolved:

• Fixed the inability to rotate credentials using UPN logon suffix with the Vault module.
• Now Support Buttons can be deployed in Window login screen.
• Fixed the inability to deploy Jump Clients in older Linux distros.
• Fixed a vPro Client crash issue.

Notes:

• Supports upgrades from Remote Support 18.1.3+.
• RS 19.1.8 requires Integration Client 1.6.3.
• RS 19.1.8 requires ECM 1.2.4.
• This release is certified with the following mobile versions:
  • iOS Rep Console 2.2.11
  • iOS Customer Client 2.2.13
  • iOS Presentation Client 2.2.1
  • Android Rep Console 2.2.12
  • Android Customer Client 2.2.11
  • LG Android Customer Client 2.2.10
  • Samsung Android and HTC Android Customer Clients 2.2.8
  • Android Presentation Client 2.2.1
  • Android Jump Client 2.2.3