Remote Support 19.1.7 Release Notes

September 17, 2019

Requirements:

• This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
• This release requires Base software Base 5.4.0/5.5.0.

Issues Resolved:

• Fixed an issue where entering an incorrect password during a local push would cause the Rep to start the process over again instead of just asking for another password
• Fixed an issue with URL not redirecting to session recording if required to login again
• Fixed issue where macOS updates through munki fail to install when an elevated Jump Client is installed
• Fixed issue where key injection not passing through Linux Jump Client sessions when remote is non English
• Fixed issue with directory navigation in Shell Jump
• Fixed issue with remote shell stall on macOS

Notes:

• Supports upgrades from Remote Support 18.1.3+.
• Supports ThinClient Protocol 2.1 and 2.2.
• Requires Integration Client 1.6.3+.
• Requires Endpoint Credential Manager 1.2.4+.
• This release is certified with the following mobile versions:
  • iOS Rep Console 2.2.11
  • iOS Customer Client 2.2.13
  • iOS Presentation Client 2.2.1
  • Android Rep Console 2.2.12
  • Android and LG Android Customer Clients 2.2.10
  • Samsung Android and HTC Android Customer Clients 2.2.8
  • Android Presentation Client 2.2.1
  • Android Jump Client 2.2.3