Remote Support 19.1.5 Release Notes

July 23, 2019

Requirements:

• This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
• This release requires Base software Base 5.4.0.

Issues Resolved:

• Time zone settings are now correctly honored in outbound event emails.
• Resolved an issue with Vault endpoint discovery when the domain and NetBIOS names did not match.
• Resolved issue with directory navigation in Shell Jump.
• The Support Button user interface now scales better on high-resolution displays.

Notes:

• Supports upgrades from Remote Support 18.1.3+.
• Requires Integration Client 1.6.3+.
• Requires Endpoint Credential Manager 1.2.4+.
• This release is certified with the following mobile versions:
  • iOS Rep Console 2.2.11
  • iOS Customer Client 2.2.13
  • iOS Presentation Client 2.2.1
  • Android Rep Console 2.2.12
  • Android and LG Android Customer Clients 2.2.10
  • Samsung Android and HTC Android Customer Clients 2.2.8
  • Android Presentation Client 2.2.1
  • Android Jump Client 2.2.3