This version of Remote Support has been certified for physical BeyondTrust Appliances, virtual BeyondTrust Appliances, and cloud deployment models.
This release requires Base software Base 5.4.0.
New Features and Enhancements:
The Remote Support software has been updated with the new logo and branding.
The Support Portal can now be excluded from search engine results.
Geofluent API servers are now configurable.
Improvements have been made to Vault scalability.
Vault and the Endpoint Credential Manager can now be used simultaneously.
Privacy Screen is now supported on Windows 10.
macOS 10.14 Mojave is now supported.
Animated cursor support has been added for Windows cursors.
The iPad and iPhone device image overlays have been updated.
A list of recently used Jump Items has been added to the representative console.
A What’s New window appears in the representative console the first time a user logs in after a software update.
Better zoom control has been added to the representative console.
For those leveraging privileged credential injection, BeyondTrust can now recommend the most likely credential based on the usage history for the endpoint and list of accounts to which a user has access.
The representative console has been improved for usability.
The representative console now remembers a modified session column layout.
The representative console now remembers a modified Jump Item column layout.
The representative console now remembers the last used Jumpoint.
The representative console now remembers the last used login mechanism.
Start an RDP session with your specific screen size instead of a predefined resolution.
Issues Resolved:
API
Resolved an issue with the Reporting API not returning the hostname field if sessions were started from Click-To-Chat sessions.
Resolved an issue with Network Restrictions blocking the Client Scripting API.
Atlas
Resolved an issue with the My Accounts page displaying “Unable to Retrieve Platform List” immediately after configuring or disbanding a cluster.
Customer Client
Corrected a grammar issue with the Position in Queue message.
Resolved an issue with long customer agreements not showing the Accept/Decline radio buttons or the OK button when viewed with high scaling.
Resolved an issue with using the paper clip button on the customer client to transfer files.
Resolved an issue with windows not being visible while dragging.
Resolved an issue with CTRL+ key combinations not working correctly when sent to a customer client running on CentOS.
Jump Item
Resolved an issue with customer presence detection where the default language is not set to English.
Resolved an issue with a carriage return in the Add/Remove Programs listing.
Jumpoint
32-bit Jumpoints have been deprecated and will be removed in a future release.
Resolved an issue with sometimes being unable to browse the Jumpoint’s network.
Resolved an issue with Jumpoints sometimes failing to install behind authenticating proxies.
Resolved an issue with being prompted for credentials every time a Jump is being performed.
macOS
Resolved an issue with the customer client and Support Button not having focus upon session start on Macs.
Updated the prompt for full screen access on macOSes to also provide a link to the settings location.
Resolved an issue with the Send File button not working properly on older macOSes.
Resolved an issue with installing macOS upgrades if an elevated Jump Client was installed.
RDP
RDP rendering is now paused when screen sharing is not active.
Resolved an issue with using Unicode characters on an RDP Jump Item from a macOS.
Resolved an issue with the Cancel button not working when prompted to pin an RDP session.
Resolved an issue with RDP connections failing to connect behind proxies.
Resolved an issue with remote RDP sessions disabling remote sound instead of just local playback.
Resolved an issue with single and double quote key injection into Remote RDP sessions.
Representative Console
Resolved an issue with the screen sharing spinner not going away if the customer selected only the customer client to share with the representative.
Resolved an issue with the mouse cursor showing the wrong cursor image while in a Show My Screen session.
Resolved an issue with the representative console not setting its window name in a way that other programs could find.
Resolved an issue with viewing events through system info after pressing the refresh button multiple times.
Resolved an issue with artifacts being left behind while scrolling in Actual View mode.
Security Providers
Resolved an issue with DisplayName being used instead of UserName during credential injection.
Resolved an issue with two-factor authentication after a user is moved to a new OU in Active Directory.
Resolved an issue with switching two-factor applications.
Shell Jump
Resolved an issue with exiting a Shell Jump session in a tab causing the tab to remain open until the representative console is restarted.
Resolved an issue with holding down the arrow key in vi during Shell Jump sessions causing the session to disconnect.
Smart Card
Resolved an issue with the Virtual Smart Card feature having problems with the Windows login interface after the SmartCard is plugged in.
Syslog
Resolved an issue with adding or removing two-factor authentication not being logged to syslog.
Vault
Local accounts can now be automatically rotated after use.
Resolved an issue with an error message being displayed when trying to inject local administrator credentials into a UAC prompt.
Resolved an issue with Vault credential permissions being removed from Group Policies after the site had been upgraded.
Resolved an issue with the key icon not always being present for credential injection.
Web Rep Console
Resolved an issue with multiple prompts appearing when attempting to run a Shell Jump session from the web rep console.
Miscellaneous
Embassies have been deprecated and will be removed in a future release.
Resolved an issue with the %NEXT_BUSINESS_DAY% variable not working properly on the support portal.
Resolved an issue with changes to the support portal not showing up immediately on the session recordings pages.
In the Support Button dialog, updated the translation for the Next button in Simplified Chinese.
Updated the Geofluent Spanish (Latin America) code to be “es”.
Resolved an issue with the placement of text when manually downloading mobile clients from /login.
Added endpoints and Vault accounts to the warning message when deleting Jump Groups.
Resolved an issue with sessions spawned behind proxies sometimes not using the proxy to connect to the appliance.
Resolved an issue with the Jump shortcuts import progress bar always showing 0%.
Resolved an issue with the Integration Client not populating the Issues column.
Notes:
Supports upgrades from Remote Support 18.1.3+.
The API version has been increased to 1.19.0.
Requires Integration Client 1.6.3+.
Requires Endpoint Credential Manager 1.2.4+.
This release is certified with the following mobile versions:
