Remote Support Enterprise Integration for ServiceNow Version 23.1.1 Release Notes
September 12, 2023
- BeyondTrust Remote Support version 18 or higher.
For more information, please see Supported Platforms.
New Features and Enhancements:
- Implemented a new approach for the display of chat dialog and session notes that is compatible with both standard and workspace views.
- Added the ability to map Assignment Group from the representative's team when auto-creating a new ticket.
- Resolved an issue in which the auto-create custom link could have inconsistent results if utilized multiple times for the same session.
- Removed a legacy reference to the call_id custom field that is no longer needed since call records are deprecated in ServiceNow.
- Published to the ServiceNow Store.
- Certified for GA.
- Certified against ServiceNow San Diego, Tokyo, Utah, and Vancouver releases.
- Has passed technical and marketing reviews as part of the ServiceNow certification process.
- Supports upgrades from any prior release.