Privileged Remote Access Integration for ServiceNow 23.2.1 Release Notes

June 27, 2023


  • This BeyondTrust PRA Integration for ServiceNow 23.2.1 has been certified for production release.
  • Requires Privileged Remote Access 18.x or later.
For a list of supported platforms for the latest version of Privileged Remote Access, please see Supported Platforms.

Supported Platforms Guides for previous versions of Privileged Remote Access can be found in the Privileged Remote Access Documentation Archive.

New Features and Enhancements:

  • Added support to allow integrating multiple PRA sites with a single ServiceNow instance.


  • This version of the Privileged Remote Access ServiceNow integration has passed technical and marketing reviews as part of the ServiceNow certification process.
  • This integration supports upgrades from any prior release.
  • Published to the ServiceNow Store.
  • Certified against ServiceNow San Diego, Tokyo, and Utah releases.
  • Certified for GA.